Service modeling

Start anywhere application modeling is a quick and easy approach to modeling, which enables you to choose any entry points into an application or Business Service and begin modeling from there.

A Business Application is a system that provides a business function to users or customers of the business. Applications generally involve multiple separate pieces of software such as application servers and databases, plus network services such as load balancers.

Business Services can be modeled as one of:

• Business Service—a service that one business provides to another business. It also represents a service from one organization to another organization within a business. E-mail service, Enterprise resource planning (ERP), and order processing are examples of business services.
• Business Service (Technical)—a service that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services.

BMC Helix Discovery automatically finds and connects most parts of most applications, and business services, so modeling an application or service is a matter of providing business context to the information within BMC Helix Discovery.