Release notes and notices

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

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Support-information

Date

Summary

Reference

March 4, 2024

Enhancements included in this release:

  • BMC HelixGPT-based capabilities – Best Action Recommendations, Log Insights, Ask HelixGPT virtual agent
  • Identify bottlenecks in the system by leveraging OpenTelemetry tracing
  • View presets on the Situations page

February 8, 2024

Enhancements included in this release:

  • Additional out-of-the-box service blueprints
  • View anomalies in a single pane of glass in BMC Helix Dashboards
  • Monitor service health over a 7-day timeline

January 10, 2023

Enhancements included in this release:

  • View change requests from ServiceNow Change Management
  • Save page preferences for the Services page in a preset
  • Set your preferred default landing page
  • Get better insights into impacting child services
  • Improve operational efficiency by specifying additional attributes in event rules

December 11, 2023

Enhancements included in this release:

  • Automatic data refresh for Overview and service details pages
  • The new Host Name column in the Changes section for a situation
  • Change in the direction of relationships in a service hierarchy
  • Service blueprint enhancements

November 03, 2023

Enhancements included in this release:

  • View change requests for services and situations for faster root cause analysis
  • View baselines and event indicators in metric graphs
  • Automatic data refresh for Services and Situations pages 

October 05, 2023

Enhancements included in this release:

  • Generative AI root cause summary powered by BMC HelixGPT
  • Root cause view for situations
  • Additional filters in the Predictions Analysis dashboard
  • Enhanced service modeling to connect services
  • Business services and technical services on the Services page
  • Customer success stories with BMC Helix AIOps

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Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

 

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