Use cases

Consult the following use case for information on how to achieve value with the BMC Helix AIOps product.

Use caseBusiness valueProducts used

Expediting service modeling by using service blueprints

Reduced service creation time and automatic update of services 

BMC Helix AIOps

Remediate process down events to automatically restart the process

Reduced downtime, increased operational efficiency, and cost savings and improved MTTR.

BMC Helix AIOps

BMC Helix Intelligent Automation

BMC Helix IT Service Management

Understanding system health

Understand the health of all services at one go. Ability to isolate the problem root cause and remediate issues proactively. Power of dashboard to get a unified, service-centric view of the dynamically changing IT infrastructure.

BMC Helix AIOps

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Log Analytics

BMC Helix Intelligent Integrations

BMC Helix Intelligent Automation

BMC Helix Dashboards

Diagnosing and fixing issues faster

Centralized data lake to observe the data ingested from multiple sources and leverage the power of AI/ML event correlation to streamline root cause diagnostics and isolation. Automated remediation to fix recurring problems faster. 

BMC Helix AIOps

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Intelligent Integrations

BMC Helix Intelligent Automation



Watch the following webinar (40:16) as a reference for the supported service monitoring use cases that you can achieve using BMC Helix AIOps and remediating issues using BMC Helix Intelligent Automation:

www.youtube.com/watch?v=CIayvAlB7TY

Video contents

00:00Introduction
01:19Agenda
1:50

What is IT Operations Management?

3:25

Example

5:12

What has BMC done differently?

5:39

BMC Helix Portal

7:01

BMC Helix Service Monitoring (BMC Helix AIOps)

7:45

Benefits

11:14

Features and capabilities of BMC Helix AIOps

11:25

Service Monitoring UI

13:58

Service Health Score

17:10

Impact Score

23:16

Recap

24:33

Lifecycle of an event

25:53

Automation Tools

27:30

Demo

29:47

Intelligent Automation Roles

38:10

Intelligent Automation Policy Status

39:05

Summary

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