Running an existing automation

When an event or a situation in BMC Helix AIOps matches the trigger conditions defined in the automation policies in BMC Helix Intelligent Automation, automation actions are displayed against the open events. As a BMC Helix AIOps operator, you can run such automation actions for open events (causal or situational), which execute the remediation actions in BMC Helix Intelligent Automation. If there are no policies for an event, you can raise a request and automation engineers create a policy in BMC Helix Intelligent Automation.

You can also run automations while performing probable cause analysis for impacted services. For more information, see  Performing causal analysis of impacted services.. Open link


Related topics

Performing causal analysis of impacted services

Monitoring and investigating situations

Monitoring situations

Managing automation policies Open link

To run automations for services

From the available automations, you can run the automation in any order to perform actions for remediating open events for services and situations. Currently, an operator runs these actions manually.

  1. Click Services and click an impacted service name.
    If a service is healthy, you do not need to run any automations.  
  2. Scroll down and click Analyze Root Cause to view the impacting nodes and the top causal events for that node.
    If the causal event matches the conditions defined in an automation policy in BMC Helix Intelligent Automation, one or more relevant automations are displayed.
  3. In the Automations column, click the available automation link.
  4. Click Run this Automation against the automation policy that you want to run in BMC Helix Intelligent Automation.  

    Note

    If the event is closed, automation action may appear for the event but Run this Automation is not displayed as no action needs to be performed for the event. 

  5. Click Refresh to view the latest status of the automation.
  6. Click View Automation History to navigate to the History page in BMC Helix Intelligent Automation.
    Details such as the status, duration, and other information is displayed. You can click the Automation Policy link to view the output of the automation run. 

  7. If an automation action is not available for the selected event, click Request a new automation and perform the steps in To request automation
    You can view the status and the details of the currently running policy and any instances that were executed previously in BMC Helix Intelligent Automation. 
    For more information, see  Viewing automation policy runs history Open link  in BMC Helix Intelligent Automation documentation. 


To run automations for situations

From the available automations, you can run the automation in any order to perform actions for remediating open events for services and situations. 

  1. Click Situations and from the list of situations, click a situation for which you want to run automation.
    If the situational event matches the conditions defined in an automation policy in BMC Helix Intelligent Automation, one or more relevant automations are displayed.
  2. In the Automations column, click the available automation link.
  3. Click Run this Automation against the automation policy that you want to run in BMC Helix Intelligent Automation.  
    If an automation action is not available for the selected event, click Request a new automation and perform the steps in To request automation.

    Note

    If the event is closed, automation action may appear for the event but Run this Automation is not displayed as no action needs to be performed for the event. 

  4. Click Refresh to view the latest status of the automation.
  5. Click View Automation History to navigate to the History page in BMC Helix Intelligent Automation.
    Details such as the status, duration, and other information is displayed. You can click the Automation Policy link to view the output of the automation run.

View the status and the details of the currently running policy and any instances that were executed previously in BMC Helix Intelligent Automation. 
For more information, see  Viewing automation policy runs history Open link  in BMC Helix Intelligent Automation documentation. 

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