Administering

As a tenant administrator, you can use the following table to configure the product and enable operators and service designers to use the product to monitor and investigate service impact and situations. 

ActionReference

Set up user accounts and provide access to users

Configure your identity provider to set up users and user groups, and assign specific permissions to them by using BMC Helix Portal. 

Roles and permissions

Enable AIOps features

Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation.

Enabling the AIOps features

Configure ML-based situations

Configure the settings to correlate events into ML-based situations and correlate related situations to form a group of primary or similar situations.

Configuring ML-based situations

Enable notifications in Microsoft Teams

Configure integratation with Microsoft Teams to alert operators of an impact on a service or a creation of Situations due to problems detected in the environment.

Enabling notifications in Microsoft Teams
Related topic

BMC Helix Subscriber Information Open link

Setting up and going live



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