Analyzing situations for a service

Events from the same or different hosts are aggregated based on their occurrence, message, signature, topology, or a combination of these factors into Situations. Situations created using the AI/ML-based technique are known as ML-based Situations in BMC Helix AIOps.

While monitoring business services for health and performance, operators and site reliability engineering teams (SREs) need to quickly view health and performance issues and impact severity, and their root causes. BMC Helix AIOps correlates the events from the causal nodes into Situations to reduce the event noise and MTTR. 

To view situations for a service

  1. Click a service to analyze the situations created for the service.
  2. Scroll down and expand Analyze Situations to view a list of situations created for the service.
    By default, situations are displayed for the last three hours. You can select a different duration to view details for the selected time period. 

  3. Click a situation name to view its details. 
    For more information about investigating situations, see Investigating ML-based situations.
    Because incidents from BMC Helix IT Service Management are treated as Incident_Info events in BMC Helix Operations Management, a top impacting incident is displayed as a top impacting event with an incident ID.
  4. (Optional) Click the column selector and clear the columns that you do not want to be displayed. 
    Only selected columns are displayed. You can also drag and drop the columns to rearrange them.  
  5. Click Action to perform operations supported for a situation.
    For instructions, see
    To investigate the impacting events and perform event actions.

Where to go from here

Based on the health of and the impact on a service, you can perform any of the following tasks:

Was this page helpful? Yes No Submitting... Thank you