As a tenant administrator, you can use the following table to configure the product and enable operators and service designers to use the product to monitor and investigate service impact and situations. 


Set up user accounts and provide access to users

Configure your identity provider to set up users and user groups, and assign specific permissions to them by using BMC Helix Portal. 

Roles and permissions

Enable AIOps features

Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation.

Enabling the AIOps features

Model Service Blueprints

Create and manage blueprints, which are predefined service templates that can be used as standalone services or as building blocks within a larger service.

Creating service blueprints

Model services

Create and manage service models in BMC Helix AIOps.

Building service models
Related topic

BMC Helix Subscriber Information Open link

Setting up and going live

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