Requesting for a new automation

When an event or a situation in BMC Helix AIOps matches the trigger conditions defined in the automation policies in BMC Helix Intelligent Automation, automation actions are displayed against the open events. As an operator, you can run such automation actions for open events (causal or situational), which execute the remediation actions in BMC Helix Intelligent Automation. If there are no automations for an event, you can raise requests and automation engineers create policies in BMC Helix Intelligent Automation.

You can also run automations while performing probable cause analysis for impacted services. For more information, see  Performing probable cause analysis.

To request automations for services

1. Do one of the following actions to view impacted services: 
   • In the Services widget on the Overview tab, click any of the impacted services with open events.
   • From the Services tab, click a service tile with open events.
2. In the Root Cause Isolation area, select a causal node to view the top causal events for that node.

3. Click Action > Request Automation.
   A dialog box shows the event details such as the severity, priority, and incident ID.
   

4. From the How soon you want this automation? list, select one of the following options 
   • Immediately
   • Today
   • This Week: Policy needs to be created within a week from the day the request is raised.
   • Not in a hurry: Policy can be created within a month. 
5. In the How much time it takes to resolve this issue manually? field, enter an approximate amount of time (in minutes) it would take to resolve the event if the actions are to be performed manually. 
6. Click Submit.
   A request is submitted successfully and appears in BMC Helix Intelligent Automation. The following image shows an example of a request received in BMC Helix Intelligent Automation. 
   
   After an automation engineer creates and publishes a relevant policy for the event, the automation policy appears in the Automations column for the event. 
   
   

To request automations for situations

1. Click the Situations tab and then click Investigate for any of the situations for which you want to raise an automation request. 
2. In the Automations column, click the available automation link and then click Request a new automation.
   A dialog box shows the event details such as the severity, priority, and incident ID (if available).
3. From the How soon you want this automation? list, select one of the following options 
   • Immediately
   • Today
   • This Week: Policy needs to be created within a week from the day the request is raised.
   • Not in a hurry: Policy can be created within a month. 
4. In the How much time it takes to resolve this issue manually? field, enter an approximate amount of time (in minutes) it would take to resolve the event if the actions are to be performed manually. 
5. Click Submit.
   A request is submitted successfully and appears in BMC Helix Intelligent Automation. After an automation engineer creates and publishes a relevant policy for the event, the automation policy appears in the Automations column for the event.