Localizing fields and forms

In FootPrints, you can localize the fields and forms that appear in the interface for items (such as tickets and contacts). For each of these, you can quickly and easily create a different version in each of four languages. You just select the language and enter your own translations for the fields and labels. These translations appear automatically when users run the application in that language.

Additional language packs can be created and installed by System Administrators. For more information, go to the Support site.

The following topics are provided:

Localizing fields

You can add translations for the English field names used on the forms associated with your items. When you add translations to a field, that translation appears on all forms where the field is used.

To add translations to fields

1. Open the item where you want to add a field translation:
   1. Click the Administration tab.
   2. In the appropriate section, click the name of the container or click Manage to open the container Administration page. Then double-click the container.
      The container details page appears.
   3. In the left pane, click the item link (such as Record Definitions in workspaces or Contacts in address books).
      The Items page appears. 
   4. Double-click the item.
      The Item details page appears.
2. In the left pane, click Fields.
3. Select a field such as Ticket Number and click Edit.
   The Field Properties page appears.
4. At the far right of the Actions ribbon, click the Language button.
   The Language Settings dialog box appears, showing the languages for which you have already added translations in the Languages applied field.
5. Click the Create a version in another language field and select the language for which you want to add translations.
6. In the Singular Name field, enter the translation for the field label.
   For example, enter “Numéro de ticket” for French. This is the only required field.
7. (Optional) Enter translations for the Default Value, Mouseover Text, and Help Text fields.
   For the Help Text field, you can format the translation using the options above the field.
8. Click OK.
   You are returned to the Field Properties page.
9. Click Save.
   The translated fields are now available to use on the Web forms for your items. 
10. To enter translations for additional languages, repeat steps 4 through 9.
11. Do either of the following:
    • To localize the forms for each item, follow the steps in To add translations to a form.
    • Publish the container to implement your changes:
      
      1. In the breadcrumb trail, click the container link.
      2. Click Save and Publish.
         A confirmation message appears.
      3. Click Yes.
         The Publication Succeeded message appears, showing the number of errors and warnings.

Localizing forms

You can localize an individual form for an item, such as the Agent Web form for a Ticket item or a Contact item. You can use the translations you entered for individual fields, or you can enter a different translation for each individual form.

For example, the Ticket Number field can have different translations on the Agent Web form and Customer Web form.

To add translations to a form

1. Open the item where you want to add a field translation:
   1. Click the Administration tab.
   2. In the appropriate section, click the name of the container or click Manage to open the container Administration page. Then double-click the container.
      The container details page appears.
   3. In the left pane, click the item link (such as Record Definitions in workspaces or Contacts in address books).
      The Items page appears. 
   4. Double-click the item.
      The Item details page appears.
   5. Click Save.
2. Double-click the form that you want to modify, such as the Agent Web form.
3. In the Create a version in another language field, select the language.
4. To localize the terms for the section labels:
   1. In the middle column, click the section name, such as General Information.
   2. In the Section Properties pane, in the Name field, enter the translation.
      For example, enter “Informations générales” for French.
   3. To add translations for other sections, repeat steps a through c.
5. To localize the terms for a field:
   1. In the middle column, click the section that you want to modify.
   2. Select the field on the form, such as Created On.
   3. In the Control Properties pane, in the Field Label field, enter the translation.
      For example, enter “Créé le” for French.
   4. To add translations for other fields, repeat steps a through c.
6. To add a translated field:
   1. In the middle column, click the section that you want to modify.
   2. In the left pane, click Fields.
   3. Drag the translated field to a section on the form.
      You can edit the translation for this particular form, if necessary, in the next step.
   4. To add more fields, repeat steps a through c.
7. Click Save.
8. Publish the container to implement your changes:
   1. In the breadcrumb trail, click the container link.
   2. Click Save and Publish.
      A confirmation message appears.
   3. Click Yes.
      The Publication Succeeded message appears, showing the number of errors and warnings.

When an agent runs the application in the selected language, the ticket appears in that language.

Related topics

Configuring fields

Configuring forms

Language information