Workflow examples

Create a workflow that uses approval processes and incorporate a request for approval into a workflow.

Workflow-to-request-approval

Create a custom approval process that enables end users to request services containing a custom approval.

Calling-a-custom-approval-process

Set the service request status in a workflow, which helps to provide the running status of the user's request.

Setting-the-service-request-status

Set the service request status for various stages of the request approval process to keep the user informed of the progress until the request is completed.

Using-Set-Service-Request-Status-in-a-workflow

Create a workflow by using the BMC Helix Integration Service connector, that enables the end users to create a Jira issue.

Setting-up-a-workflow-to-open-a-JIRA-issue-through-a-BMC-Helix-Integration-Service-connector

Create a workflow with a request activity log and view the request activity log information.

Designing-a-workflow-to-create-a-request-activity-log

Retrieve the information using the Json Parser workflow element and send it as an in-app notification or through an email.

Using-the-Json-Parser-string-manipulation-method-to-retrieve-information

Using-workflows-to-create-relationships-in-BMC-Helix-ITSM-Smart-IT

Map custom fields in the Create Work Order form and verify the mapped Work Order fields.

Mapping-all-fields-in-the-Create-Work-Order-form

Create a workflow that collects answers to a repeatable group of questions and send the responses for service fulfillment.

Designing-workflows-for-a-repeatable-group-of-questions

Create a conditional workflow to create a work order based on the specific dynamic field value.