This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Workflow examples

This section includes topics describing the sample workflow patterns to follow:

Create a workflow that uses approval processes and incorporate a request for approval into a workflow.

Workflow to request approval

Create a custom approval process that enables end users to request services containing a custom approval.

Calling a custom approval process

Set the service request status in a workflow, which helps to provide the running status of the user's request.

Setting the service request status

Set the service request status for various stages of the request approval process to keep the user informed of the progress until the request is completed.

Using Set Service Request Status in a workflow

Create a workflow by using the BMC Helix Integration Service connector, that enables the end users to create a Jira issue.

Setting up a workflow to open a JIRA issue through a BMC Helix Integration Service connector

Create a workflow with a request activity log and view the request activity log information.

Designing a workflow to create a request activity log

Retrieve the information using the Json Parser workflow element and send it as an in-app notification or through an email.

Using the Json Parser string manipulation method to retrieve information

Create a workflow for setting up relationships between two work orders in the BMC Helix Digital Workplace Catalog and BMC Helix ITSM: Smart IT

Using workflows to create relationships in BMC Helix ITSM: Smart IT

Map custom fields in the Create Work Order form and verify the mapped Work Order fields.

Mapping all fields in the Create Work Order form

Create a workflow that collects answers to a repeatable group of questions and send the responses for service fulfillment.

Designing workflows for a repeatable group of questions

Create a conditional workflow to create a work order based on the specific dynamic field value.

Designing a conditional workflow for a dynamic field in a work order Open link

Additional examples with video demonstration


Watch the video to learn how to automate a task by using an Automation Anywhere Robotic Process Automation (RPA) bot.

 Automating tasks by using bots in BMC Helix Innovation Studio 21.02

Watch the video to learn how to automate the task of creating a virtual machine in Microsoft Azure.

Automatically create Microsoft Azure virtual machines by using BMC Helix Innovation Studio 21.02

Watch the video to understand the process of automating the task of providing payslips by using the BMC Sample Request Payslip content package.

Automating a user request for payslips provision through bots in BMC Helix Innovation Suite 21.05

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