Workflow examples
This section includes topics describing the sample workflow patterns to follow:
| Action | Reference |
|---|---|
| Create a workflow that uses approval processes and incorporate a request for approval into a workflow. | |
| Create a custom approval process that enables end users to request services containing a custom approval. | |
| Set the service request status in a workflow, which helps to provide the running status of the user's request. | |
| Set the service request status for various stages of the request approval process to keep the user informed of the progress until the request is completed. | |
| Create a workflow by using the BMC Helix Integration Service connector, that enables the end users to create a Jira issue. | Setting up a workflow to open a JIRA issue through a BMC Helix Integration Service connector |
| Create a workflow with a request activity log and view the request activity log information. | |
| Retrieve the information using the Json Parser workflow element and send it as an in-app notification or through an email. | Using the Json Parser string manipulation method to retrieve information |
Create a workflow for setting up relationships between two work orders in the BMC Helix Digital Workplace Catalog and BMC Helix ITSM: Smart IT | Using workflows to create relationships in BMC Helix ITSM: Smart IT |
| Map custom fields in the Create Work Order form and verify the mapped Work Order fields. | |
| Create a workflow that collects answers to a repeatable group of questions and send the responses for service fulfillment. | |
Create a conditional workflow to create a work order based on the specific dynamic field value. |
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