This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Workflow design process overview

Catalog administrators and internal service suppliers design workflows to attach them to one or more services. The workflows that catalog administrators design can be built on any number of workflow elements.  

Designing a process workflow

Designing workflows includes the following logical steps:

Step 1: Drag and drop the required workflow elements onto the canvas, and connect these elements by using sequential flows.


Each workflow must start with the Start event and end up with an End event.

If a workflow includes any connector actions, the connections with corresponding systems must be created on the Connectors page. For more details about connectors, see Configuring service connectors.

Step 2: Complete the required process information in the Properties panel.

You must complete the Name of the workflow.


The Enabled check box is selected by default. Enabled workflow can be saved only when there are no validation issues.

Step 3: Complete the required details of each element in a workflow. 

You must complete the required fields in the Input Map section of a selected element.

Each workflow element has a unique input map. Variables can be passed from one element to another in a workflow. For more information, see Data handling in workflow activities

Step 4: Save the workflow.

If some of the information in the workflow is not entered correctly, the Validation Issues tab on the Properties panel displays issues that you must be fix before you can save the workflow. You can save a workflow without fixing the validation issues, but the workflow will be disabled (the Enabled check box in General section will be cleared).

For more information, see Designing a simple workflow.

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