This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Using BMC Helix Digital Workplace to request services

As an end user, use BMC Helix Digital Workplace to request for services that help you accomplish your tasks. You can request for various services; for example, applying for a leave, requesting an IT asset, requesting access to the guest wi-fi. Only the services that your administrator has added in the product are available to you for use.

In addition to requesting for services, you can leverage advanced features that are available in the product. By using these features, you can easily manage and complete your activities, and save time that you can use for other core tasks. 

The following table describes the actions that you can perform by using the product:


Submit service requests for yourself, and learn about shopping carts, checkout processes, service request details, and your sessions in the product. 

Submitting service requests

Submit service requests for other users, and learn about the events that occur after submitting requests.

Submitting service requests for other users

Collaborate with other users on a service request if you need additional assistance.

Collaborating with other users on service requests

Decide which action you want to take on an approval request for a service and manage approval requests.

Delegating, reassigning, and responding to approval requests

Specify your preferences to use the product efficiently and conveniently.

Setting up end-user preferences
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