This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog

 A user is any person to whom you give permission to access BMC Helix Digital Workplace Catalog to perform tasks, such as creating and managing the service catalog. Users can range from catalog administrators to employees who submit service requests. Permissions are given through roles. A system administrator or service catalog administrator creates users and assigns catalog roles to the users.

The following graphic gives an overview of concepts related to users and roles in the BMC Helix Digital Workplace Catalog:

Concepts related to users and roles in BMC Helix Digital Workplace Catalog

User accounts

Administrators create user accounts in the Application Administration Console of Mid Tier, where they provide access to the BMC Helix Digital Workplace Catalog application and assign appropriate licenses. In the Catalog console, system administrators or service catalog administrators assign catalog and subcatalog roles to these accounts. By default, all users with application access and a Read license can view and request catalog items; they do not need a role assignment. Note that Foundation Open link data is the data source for the application.

User roles

BMC Helix Digital Workplace Catalogprovides out-of-the-box catalog roles that grant permissions to users to perform service catalog related tasks. Each catalog role has a corresponding IS Persona Open link that corresponds to the role. To give a user additional permissions and access to other applications, administrators may create additional roles Open link and assign them to a user account. 

User groups

Groups are collections of users. If a user is a member of a group that is assigned a role, the user automatically gets that role and permission. Each catalog role has a corresponding a user group that corresponds to the role. You can add users to a group and then grant roles and permissions to the group. 

People groups

People groups are groups of users or groups of people that are created for collaboration on service requests. Catalog administrators create and manage people groups that end users can add as collaborators. Do not create people groups if you want your end users to add only individual users as collaborators to their requests. Your end users will still be able to create one default people group for their personal use. 

To set up user accounts and grant access to BMC Helix Digital Workplace Catalog, refer to the following table:

Learn about catalog roles and permissionsCatalog roles and permissions
Create user accounts in Mid TierAdding users
Assign catalog administrative roles to usersAssigning catalog roles to user accounts
Assign subcatalog administrative roles to usersAssigning subcatalog roles to user accounts
Create and manage people groups for end user collaborationCreating people groups for end user collaboration
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