This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Setting a language for your end users

You can set an application language and enable end users to override your language settings. For example, you can set English as an application language, and end users can change it to Greek to align with the language of their company's region.


Important

If the language settings are changed, they apply only after the end user logs in again. For more information, see Configuring status updates and notifications.


To set a default language for your end users

Use this procedure to set a language that will be used to display content to your end users. This setting will override end users' system and browser settings, and display the content in your chosen language.

  1. In the BMC Helix Digital Workplace Admin console, navigate to Configuration > Language.
  2. Select the Enable toggle button to set a default language for your end users.
  3. Select a language from the Select application language drop-down list.

  4. Click Save.


The following table shows the options the administrator can use to set the language of notifications:

Selection option

End-user experienceExample

The administrator disables the Language toggle key. 

An end user receives email and push notifications in the language selected for their browser settings.An end user Mark has the German browser's locale and receives an email in German. If Mark wants to change the language, he must select another language in the browser settings and log in again. 

The administrator enables the Language toggle key and selects a language. 

An end user receives email and push notifications in the specified language. 

An end user Mark has the German browser's locale, but the administrator selects French. If Mark logs in again, he receives emails in French regardless of his browser settings.

The administrator enables the Language toggle key, selects a language, and allows an end user to override it.

An end user selects a preferred language, logs in again, and receives an email in the specified language. 

The administrator selects Greek. An end user Mark receives push notifications in Greek, but wants to read them in Japanese. He selects Japanese as a preferred language, logs in to the application again, and receives a push notification in Japanese.


To enable end users to override the language setting

Select the Allow end user to override check box to enable your end users to select a preferred language that overrides the language you selected.

In the user preferences, end users can select a preferred language that overrides the default language setting.

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