This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Enabling users to put approvals on hold

Users defined as approvers can approve and reject business requests. As an administrator, you can also enable an option for end users to put approval requests on hold. This feature helps an approver prioritize ongoing tasks. If the approver postpones an approval request, a service requester can see the On Hold status of the request. The approver can resume working on the approval request at any time.

Related topic

Before you begin

Enable one or more of the available approval types in BMC Helix Digital Workplace. For information about how to do this, see Enabling approvals.

To enable option for putting approvals on hold

  1. In the BMC Helix Digital Workplace Admin console, navigate to Configuration > Approvals.
  2. In the Approval actions section, select the Put approvals on hold check box.
  3. Save your changes.

The On Hold button is displayed next to the Approve and Reject buttons for all approval requests in the end user console. The approval requests that are put on hold remain in the Active events of an end user's list until they are approved, rejected, or reassigned.

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