This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Enabling users to delegate approvals

You can enable the delegation feature so that approvers can assign their approval requests to alternate approvers. By using this feature, end users can decrease the number of unresolved requests if they cannot process them on time (for example, due to an absence).

Related topic

Important

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.

For more information, see Product announcements.

Types of approvals that can be delegated

Delegation is supported for the following types of approvals:

  • Requests from BMC Service Request Management

  • Requests from BMC HR Case Management

 If you have aBMC Helix Digital Workplace Advanced license, delegation is also supported for requests from BMC Helix Digital Workplace Catalog.


Before you begin

Enable one or more of the available approval types in BMC Helix Digital Workplace. For information about how to do this, see Enabling approvals.


To enable users to delegate approvals to alternate approvers

  1. In the BMC Helix Digital Workplace Admin console, navigate to Configuration > Approval.
  2. In the Approval actions section, select the Alternate approvals check box.

      3. Navigate to Configuration > Application Features.

      4. Select Helix ITSM pluggable provider.

To configure the Helix ITSM pluggable provider, see List of providers.


Where to go from here

Delegating to alternate approvers

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