This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Enabling quick request view for enhanced services and bundles

Quick request services and bundles reduce the time needed to submit a service request and are helpful to users who submit the same service requests frequently. As a catalog administrator, you can enable the quick request view for services and bundles for the entire catalog. If the quick request view is not enabled for the entire catalog, internal suppliers and internal supplier administrators can enable it for their services and bundles.

Service view differences for end users with quick views enabled

When the quick request view is enabled, the service tile and service request views look different for services and bundles.

Service tile view comparison

Tiles of services and bundles contain less information when the quick view is enabled. The rating and review information is not displayed for quick request services and bundles.

Compare how the same service tiles are displayed on the Catalog page:

Quick request view is disabled:

Quick request view is enabled:

Service request view comparison

Compare how the the same Order New Computer service is displayed to end users when they open it from the Catalog page:

Quick request view is disabled:

Quick request view is enabled:



Service profile view in BMC Helix Digital Workplace Catalog

When the quick request setting is enabled for a service or a bundle, the non-essential fields are disabled in the service profile details as shown in the following image:

Quick request enabled for a service. Service profile view.

The following fields are enabled for a quick request service:

  • Logo 
  • Service Excerpt
  • Service Description
  • Categories
  • Tags
  • Fulfillment

To set the quick request view for the entire catalog

  1. Log in to the Catalog console as a catalog administrator.
  2. Click the configuration gear .
  3. Turn on the Quick request toggle, and click Save.

When the Quick request setting is enabled, end users bypass the catalog profile screen and go directly to service questionnaires to request services.

To set the quick request view for specific services and bundles

If the Quick request setting is not enabled for the entire catalog, as an internal supplier and internal supplier administrator, you can enable the quick request view for services and bundles.

  1. Log in to the Catalog console, and go to Services > Services.
  2. Select a service, and select Actions > Open.
  3. In the Service Options panel, click Version Options, and then select the Quick request check box.

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