Building a custom input map in a workflow
Population of custom fields into a work order
You can configure several Build Input Set elements and merge them together to populate up to 34 custom fields.
In this example, the workflow populates the following fields on a work order Details tab:
|Work order field
|WO Type Field 1
|WO Type Field 2
|WO Type Field 6
For the Details and Details2 tabs on the Work Order Template in Remedy, the Create Remedy Work Order activity indexes fields in a linear order as they are declared by a unique field label. For the workflow to populate fields indexed 1, 2, and then 6, the workflow must insert unused parameters into the fields indexed 3, 4, and 5.
You can use the Build Input Set action to map as many fields as you want to the following activities:
- Create Incident and Create Incident with Identifiers
- Create Remedy Work Order and Create Remedy Work Order With Identifiers
- Create Change Request and Create Change Request With Identifiers
For more information, see Helix ITSM connector.
Before you begin
Open an existing workflow or create a new workflow, as described in Exploring the workflow designer.
To configure a Build Input Set to map variables to index fields
This example shows only how to configure input variables and populate Build Input Set to send the values to a work order.
Log in to Catalog console and open the workflow designer.
Click the canvas, and then click Add/Remove Variables.
Click Add Variable and create the following input variables.
Name Data type DEPARTMENT Text EQUIPMENT Text DATE DESIRED Date/Time
The variable names are similar to the field labels in the BMC Helix ITSM form, but it is not a requirement.
- Click Build Input Set to view the Input Map.
For each Key parameter, add the field label and for each Value parameter, add the text or input variable that you created.
Enclose text values in double quotes, as shown in the following table:
Input map parameter Value Key 1 "Department" Value 1 DEPARTMENT Key 2 "Equipment request" Value 2 EQUIPMENT Key 3 "Unused 3" Value 3 Blank Key 4 "Unused 4" Value 4 Blank Key 5 "Unused 5" Value 5 Blank Key 6 "Date desired" Value 6 DATE DESIRED
When populating the Build Input Set parameters, the field label values for Key 3, Key 4, and Key 5 must be unique to generate the correct field index. For example, if the label for Key 4 is the same as the label of Key 3, the field index would be short by one field.
- Click Create Remedy Work Order to view its input parameters.
- For the Detail field, click to open the expression builder.
- In the expression builder, under Activities, expand Build Input Set to select the Inputs parameter.
The field labels and values are sent to the work order as a list object. If you view the text, it renders as a JSON text string.
Where to go from here
Complete the remaining aspects of the workflow, as described in Workflows for service fulfillment.