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    You can examine the availability status of App Visibility agents for Java, .NET Framework, and BMC Synthetic Transaction Execution Adapter (TEA) Agents. You can see relevant details such as the applied policy for application diagnostics agents, or the names of the TEA Agents. You can also delete agents that are no longer in use.

    The following topics are presented:

    Before you begin

    To perform this procedure, you must have Application Administrator-level access.

    To view the list of agents

    1. From the navigation menu, select Administration > App Visibility Agents.
    2. Click one or more filters to display agents according to status.
      See the description of the statuses in the following table.

    The agents are displayed in a table, according to the selected filters. Click a column heading to sort the table entries.

    The table contains the following information:

    Description of agent list

    Column

    Description

    Selection box

    Select to delete agents that are no longer in use.

    You can select individual agents, or click the column header to select all displayed agents.

    Status

    Indicates the availability status of each agent:

    • Online—Agent is online or has sent a signal to the system
      • (Agents for Java or .NET) Signals are sent every 15 minutes from the agents
      • (TEA Agents) Signals are sent every 30 seconds from the agents
    • Offline—Agent is offline or has been unresponsive for a relatively short time: 
      • (Agents for Java or .NET) More than 15 minutes, but less than 12 hours
      • (TEA Agents) More than 5 minutes, but less than 3 hours
    • Inactive—Agent is offline or has been unresponsive for a relatively long time:
      • (Agents for Java or .NET) More than 12 hours
      • (TEA Agents) More than 3 hours
    • Unknown—App Visibility portal found the agent in the database, but the portal has not received a signal from the agent
    • (Agents for Java or .NET only) Upgrade Required—Agent is from an earlier version and must be upgraded to the current version

    Name

    • (Agents for Java or .NET) Name of the application server on which the agent is running
      • If the server has a display name, the display name is displayed.
      • If a display name is not available, the server host name is displayed.
      • If neither a display name nor a host name is available, the server IP address is displayed.

    (Agents for Java only) If the port number is available, the port number is added automatically to the end of the display name.

    • (TEA Agents) Name of the agent
    Address
    • The server host name is displayed.
    • If a host name is not available, the server IP address is displayed.

    (Agents for Java only) If the port number is available, the port number is added automatically to the end of the display name.

    Version

    Version number of the agent

    Platform

    Agent environment: Java, .NET, or Synthetic

    Applied Policy

    (Agents for Java or .NET only) Name of the policy file applied to the agent

    The agent takes the default Agent Policy at installation. For details about applying a different policy, see Applying a policy to an Agent.

    Tier

    Associated tier (Web, Business, or Synthetic) automatically assigned by the system according to the agent's use in the application

    To delete an App Visibility agent

    You can delete agents that are no longer in use. If you delete an active agent for Java or .NET, or an active TEA Agent, the agent is displayed again the next time it contacts the system. 

    1. From the navigation menu, select Administration > Agents.

    2. Delete agents:
      • To delete a single agent, regardless of how many are selected, select Delete from the action menu for the single row.
      • To delete more than one agent, select the agents (or click the column header to select all displayed agents), and select Delete Selected from the action menu at the column header.

    3. Click Yes to confirm deletion.

    After you disconnect and delete an agent with associated data, the agent is removed from the portal and the data is no longer displayed in the TrueSight console. However, if you reconnect the same agent to the same portal, and the portal is still connected to the collector with the saved agent's records, the associated data is displayed in the console again.

    Where to go from here

    Adding and editing components

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