Incident Management permissions
The following permissions are used in the Incident Management application.
Permissions | Description | Application user license type |
---|---|---|
Incident Master | Users with Incident Master permissions can perform the following functions:
| Fixed or Floating |
Incident User | Users with Incident User permission can perform the following functions:
| Fixed or Floating |
Incident Submitter | Users with Incident Submitter permission can create and query all incidents. They cannot modify incidents. | None |
Incident Viewer | Users with Incident Viewer permission can:
| None |
Incident Config | Users with Incident Config permission can perform functions that span the following components:
| Fixed or Floating |
Comments
Hi
I have a doubt about this sentence in "incident viewer":
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Users with these permissions must also belong to a Support Group to open the Incident form.
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I just tried for this thread (https://communities.bmc.com/communities/thread/81240?tstart=0) to access the incident form in ITSM 8.1 and I successfully accessed the incident form, and the people isn't in any support group.
Hi Laurent, thanks for letting us know about this. I'll double-check the issue with our permissions expert and update the documentation accordingly.
Again, thanks Laurent. I removed the statement about incident viewers needing to belong to a support group.
Cool, thanks a lot for the check ^_^
Hi,
Similar to the problem mentioned in the earlier comment - the application permission "Incident Submitter" mentions the same:
"Users with these permissions must also belong to a Support Group to open the Incident form".
However, in both 8.1 and 8.1 SP1, I can open the Incident form and submit incidents for a (non-support-staff) Incident Submitter user that has no Support Group association without problems. So it may need to be reviewed if that condition needs to be removed from the documentation for 'Incident Submitter' as well.
I also got feedback from a developer that any requirements listed for 'Incident User' permissions would come in addition to any requirements that may be listed for a 'lower' permission like 'Incident Submitter'. So should a user have both 'Incident Submitter' and 'Incident User' permissions assigned, at that point they will have to be a member of a Support Group to submit incidents (i.e. they can no longer submit Incidents without Support Group association as they would have been able to do if they only had 'Incident Submitter' permissions). It would be great if that could be reviewed (and if required documented) as well.
Thanks,
Sander
Thanks for the comment, Sander. I'll see what I can find out for you. In the meantime, have you considered posting your question to BMC Communities?
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