Mapping Incident Management permission groups to BMC Service Management Process Model roles
The following table lists the incident management roles that are defined in the BMC Service Management Process Model and the equivalent permissions that each role needs in Incident Management to complete the relevant procedural steps.
Note
This section does not list all of the permission groups and functional roles defined in Incident Management, only those that are mapped to BMC Service Management Process Model roles.
For a description of the responsibilities associated with permission groups, see: Incident Management permissions and Problem Management permissions.
BMC Service Management Process Model role name | Calbro user | Incident Management permission groups |
---|---|---|
Service Desk Analyst | Francie Stafford | Incident Master |
Specialist | Ian Plyment | Incident User |
Group Coordinator | Bob Baxter | Incident User |
On-Duty Manager | Mary Mann | Incident User |
Service Owner | Allen Allbrook | Incident User |
User | Joe Unser | No Incident Management permissions are needed. |
Comments
Log in or register to comment.