• Spaces
  • People
  • Help
    • BMC Support Central BMC Community BMC.com
    ×
    BMC PATROL Agent 9.6

    Page tree

    Verify that the target computer meets the installation requirements listed in the following table. These requirements apply to all BMC PATROL Agent.

    Note

    To get complete compatibility information for BMC PATROL Agent, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.

    Supported Operating SystemsComments (if any)

    All components work with the following Windows operating systems:

    • Microsoft Windows 7, x86, x86-64
    • Microsoft Windows 8, x86, x86-64
    • Microsoft Windows 8.1, x86, x86-64
    • Microsoft Windows Server 2012, x86-64
    • Microsoft Windows Server 2012 R2, x86-64
    • Microsoft Windows Server 2012 R2 Core, x86-64
    • Remote monitoring is available on all the supported operating systems.
    • References to x86-64 include AMD64 and Intel 64 architecture.
    • References to the operating systems mentioned include all editions of these platform families.
    • If you are using Microsoft Windows Server 2012 R2 Core, x86-64, then install PATROL Agent 9.6 using the Common Installer version 9.5.00.
    • HP-UX 11i 3 (B11.31), 64-bit, Itanium 2
    		 
    • IBM AIX 6.1, 64-bit hardware, 64-bit kernel, 64-bit AB
    • IBM® AIX® 7.1, 64-bit hardware, 64-bit kernel, 64-bit ABI
    • IBM® AIX® 7.2, 64-bit hardware, 64-bit kernel, 64-bit ABI
    • BMC recommends that you use technology level TL02 to get WPAR resource utilization data on the AIX 6.1 operating systems.
    • IBM POWER4®, POWER5®, POWER6®, POWER7®, and POWER8® are supported systems.
    • Oracle Solaris 10 U11.x
    • Oracle Solaris 10, x86-64, 64-bit, SPARC
    • Oracle Solaris 11, x86, x86-64, 64-bit, SPARC

     

    • The current release of the BMC PATROL KM for UNIX product supports Solaris 10 through update 10.
    • Oracle Solaris is supported till version 11.3.
    • Monitoring of Oracle Solaris 11.3 operating system is supported only by the BMC PATROL Script Language (PSL) data collection method. 
    • Red Hat Enterprise Linux 5.x, x86, x86-64, Itanium, IBM® zSeries®, 64-bit
    • Red Hat Enterprise Linux 6.x, x86, x86-64, IBM® zSeries®, 64-bit
    • Red Hat Enterprise Linux 7.x, 64-bit
    • The zSeries system is not supported in Simplified Chinese, Traditional Chinese, Korean, Japanese, French, and German languages.
    • x86 refers to Intel PII, PIII, P4, and Xeon 32-bit processor systems.
    • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
    • 32-bit run-time environments are required on x86-64 operating system.
    • Red Hat Enterprise Linux 5.x is supported up to version 5.11. Red Hat Enterprise Linux 5.11 is not supported on Itanium platforms.
    • Red Hat Enterprise Linux 6.x is supported up to version 6.7.
    • Red Hat Enterprise Linux 7.x is supported up to version 7.2.
    • SUSE Linux Enterprise Server 11, x86, x86-64, Intel Itanium, IBM® zSeries®

    • SUSE Linux Enterprise Server 12.x, x86, x86-64, Intel Itanium, IBM® zSeries®

    • This operating system is not supported in CTJKFG.
    • x86 refers to Intel PII, PIII, P4, and Xeon 32-bit processor systems.
    • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
    • SUSE Linux Enterprise Server 11 is supported up to Service Pack 4.
    • SUSE Linux Enterprise Server 12.x is supported up to 12.1.
    • Monitoring of SUSE Linux Enterprise Server 12.1 operating system is supported only by the BMC PATROL Script Language (PSL) data collection method. 
    • Oracle Enterprise Linux 5.x, x86, x86-64
    • Oracle Enterprise Linux 6.x, x86, x86-64
    • Oracle Enterprise Linux 7.x, x86-64



    • x86 refers to Intel PII, PIII, P4, and Xeon 32-bit processor systems.
    • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
    • 32-bit runtime environments are required on x86-64 operating system.
    • Oracle Enterprise Linux 5.x is supported up to version 5.11
    • Oracle Enterprise Linux 6.x is supported up to version 6.7.
    • Oracle Enterprise Linux 7.x is supported up to version 7.2.
    • Monitoring of Red Hat Enterprise Linux 7.2 and 6.7 operating system is supported only by the BMC PATROL Script Language (PSL) data collection method.
    • Oracle Enterprise Linux 6.6 x86 is also supported on Unbreakable Enterprise Kernel version 2.x
    • Oracle Enterprise Linux 6.x is supported up to version 6.6. Oracle Enterprise Linux 6.6 x86-64 is also supported on Unbreakable Enterprise Kernel version 3.x
    • Oracle Enterprise Linux 7.0 is also supported on Unbreakable Enterprise Kernel version 3.x.
    • CentOS 5.x (x86, x86-64)
    • CentOS 6.x (x86, x86-64)
    • CentOS 7.x (x86, x86-64)
    • CentOS 7.x, 6.x, and 5.x are supported upto versions 7.2, 6.7, and 5.11 respectively.
    • Debian 6.0.7 (squeeze) 64-bit
    • Debian 7.6.0 (wheezy) 64-bit
    • Debian 7.7.0 (wheezy) 64-bit
    • Debian 7.9.00 (wheezy) 64-bit
    • Debian 8.2.00 (jessie) 64-bit
    • Debian 8.3.00 (jessie) 64-bit
    • Debian 8.4.00 (jessie) 64-bit
    • Monitoring of Debian 6.0.7, 7.6.0, 7.7.0, 7.9.00, 8.2.00, 8.3.00 and 8.4.00 is supported only by the BMC PATROL Script Language (PSL) data collection method. 
    • Therefore, BMC recommends not installing BMC PATROL Perform Data Collector while installing BMC PATROL solution for UNIX and Linux on Debian. 
    • Clear the Perform Data Collector check box in the Product Selection list on the Select Products and Components to Install page. 
    • If you install BMC PATROL Perform Data Collector, you must manually switch to the PSL method. 
    • To switch to the PSL method, in the PATROL console, right click UNIX_OS and select Knowledge Module Admin > Toggle PSL/DCM Collection.
    • Ubuntu 14.4 LTS (32-bit, 64-bit)
    • Ubuntu 15.04 (32-bit, 64-bit)
    • Ubuntu 15.10 (32-bit, 64-bit)
    • Ubuntu 16.04 (32-bit, 64-bit)
    • Monitoring of Ubuntu 14.4 LTS is supported only by the BMC PATROL Script Language (PSL) data collection method. 
    • Therefore, BMC recommends not installing BMC PATROL Perform Data Collector while installing BMC PATROL solution for UNIX and Linux on Ubuntu. 
    • Clear the Perform Data Collector check box in the Product Selection list on the Select Products and Components to Install page. 
    • If you install BMC PATROL Perform Data Collector, you must manually switch to the PSL method. 
    • To switch to the PSL method, in the PATROL console, right-click UNIX_OS and select Knowledge Module Admin > Toggle PSL/DCM Collection.

    Note

    • Before you install PATROL for UNIX and Linux on a 64-bit Linux operating system, you must check and install the compat-libstdc++-33-3.2.3-61.rpm package or the latest version of the compat-libstdc++-*.rpm package that contains the library version, libstdc++.so.5.
    • BMC PATROL for UNIX and Linux supports monitoring of ESX servers as remote hosts. VMware does not recommend installing any software on the service console. Therefore, BMC recommends that you use the remote monitoring functionality of PATROL KM for UNIX version 9.12.00.
    • On 64-bit Linux platform, the following message is displayed after the installation process is complete. Ignore this message.
      ignored: cfg_sec_prms: error while loading shared libraries: libaudit.so.0: cannot open shared object file: No such file or directory
    • Before you install PATROL for UNIX and Linux on a 64-bit Debian operating system, you must check and install the following components: libstdc++5, libaio1, libsdl-mixer1.2, libsdl-net1.2, libsdl-ttf2.0-0, xaw3dg, libmikmod2, and oss-compat. To install, run the following command:
      sudo apt-get -f install libstdc++5 libaio1 libsdl-mixer1.2 libsdl-net1.2 libsdl-ttf2.0-0 xaw3dg libmikmod2 oss-compat

    BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

    BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

    6 Comments

    1. Michael Ashall

       

      1. Rashmi Gokhale

         

        1. Rashmi Gokhale

          Hi,

          Have added a Note (in 10.0, 10.7, and 11.0 versions) on the page to specify the backward compatibility.

          Setting the AES encryption key size for the PATROL Agent

          Thanks,

          Rashmi


    2. Michael Ashall

       

      1. Rashmi Gokhale

        Hi Michael,

        Thanks for your input. Let me check with the dev. team and update you.

        Thanks,

        Rashmi

        1. Rashmi Gokhale

          Hi Michael,

          Have updated the Ubuntu os support as per PATROL team's clarification.

          Thanks,

          Rashmi

    © Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.