This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: June 19, 2020
Update summary: Added dates for BMC Helix Remedyforce Winter 20 (20.20.01) Patch 3 sandbox and production self and automatic upgrade. You can preview the Patch 3 content by clicking here and use this information to plan your testing.
Note: Winter 20 Patch 3 was supposed to be available on AppExchange yesterday, June 18. Due to an unforeseen outage, it was not available for some duration. The issue has been addressed and the patch is available now.
We apologize for any inconvenience caused.
To receive an email message when this page is updated or when users post new comments, set a watch on this page. Before you set a watch, ensure that you have logged on to docs.bmc.com with your BMC Support ID.
To access documentation for the Winter 20 release of BMC Helix Remedyforce, click the following links:
BMC Helix Remedyforce Winter '20 Patch 3 - Sandbox and Production Self and Automatic Upgrade
|June 18||June 19||June 20 - June 25||June 26|
| BMC Helix Remedyforce Winter '20 Patch 3 Sandbox Self Upgrade Window || BMC Helix Remedyforce Winter '20 Patch 3 Sandbox Automatic Upgrade |
BMC Helix Remedyforce Winter '20 Patch 3 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '20 Patch 3 Production Automatic Upgrade|
**All dates and times listed are Eastern time (New York, USA)
We have moved up the date for Sandbox auto upgrade as there will be Salesforce Summer '20 platform upgrades starting 11th July!