This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: April 17th, 2019
Update summary: Added dates for BMC Helix Remedyforce Winter 19 Patch 2 sandbox and production self and automatic upgrade.
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To access documentation for the Winter 19 release of BMC Helix Remedyforce, click the following links:
BMC Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
- MyIT maintenance dates listed only apply to MyIT for Remedyforce. Refer to https://docs.bmc.com/docs/display/public/myit31/Home for MyIT OnDemand and MyIT OnPremise environments.
BMC Helix Remedyforce Winter '19 Patch 2 - Sandbox and Production Self and Automatic Upgrade
|April 26 - May 2||May 3||May 4 - May 16||May 17|
| BMC Helix Remedyforce Winter '19 Patch 2 Sandbox Self Upgrade Window || BMC Helix Remedyforce Winter '19 Patch 2 Sandbox Automatic Upgrade |
BMC Helix Remedyforce Winter '19 Patch 2 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '19 Patch 2 Production Automatic Upgrade|