This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: June 4th, 2019
Update summary: Added dates for BMC Helix Remedyforce Winter 19 Patch 3 sandbox and production self and automatic upgrade.
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To access documentation for the Winter 19 release of BMC Helix Remedyforce, click the following links:
BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.
BMC Helix Remedyforce Winter '19 Patch 3 - Sandbox and Production Self and Automatic Upgrade
|June 6 - June 20||June 21||June 22 - June 27||June 28|
| BMC Helix Remedyforce Winter '19 Patch 3 Sandbox Self Upgrade Window || BMC Helix Remedyforce Winter '19 Patch 3 Sandbox Automatic Upgrade |
BMC Helix Remedyforce Winter '19 Patch 3 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '19 Patch 3 Production Automatic Upgrade|
Salesforce will be performing their Summer '19 Platform Upgrade starting June 4th through June 15th, therefore Winter '19 Patch 3 Sandbox Upgrades will be pushed on June 21st and Production Upgrades on June 28th. Please contact your Business Relationship Manager in case of any questions or concerns.