Will this patch be automatic and when as the dates for automatic upgrade have been removed? I am just deciding if I should do a self upgrade soon or wait. 

The original published sandbox automatic upgrade date was December 4. We planned our upgrade project accordingly. Why the change to November 20?

I request that you either push the automatic upgrade date for sandboxes back to December 4 as was the original plan or you provide a mechanism for folks to opt out from the automatic upgrade.

Thank you

When is the automatic update for Production?

Thanks,

Robert

Hi,

Schedule is mentioning that patch 1 is available, but it's not yet on appexchange, after contacting support we get the following message;

Hi ,

Although it says that the patch is released on appexchange , the link is not updated yet . It will take a couple of days .

Thus you get the message , since it is the same version you are installing again .

Hope that clarifies. Please let me know if I can go ahead and close this case with BMC support .

All sorted. Thanks

Any news on the Summer 15 Patch 2 content?

Not having release notes available is a problem. Two weeks between sandbox self upgrade window and automatic upgrade to production without knowing what, if anything I need to test for? Way too tight even with release notes. Could you please push the automatic upgrade to production back? 

Given we can self deploy to sandboxes from tomorrow, not having any form of release note presents a problem for us, even something draft with intended fixes would be a start with a caveat that this could change for production availability.

Agreed with previous commenters: we need to know what to test for if we install this on our sandbox. Also, it's silly to think that you have a patch built for us to install and you can't even describe what's in it?

Are there new bits for Atrium Integrator / Pentaho to support the integration listed below? and part of Patch 2: 

• BMC Discovery 11.0 (known before version 11.0 as BMC Atrium Discovery and Dependency Mapping)

When will MyIT 3.0 become available for Remedyforce? I know it's already a few weeks available as stand alone version, but not yet for the hosted combination with RF.

We have several outstanding defect open that are foxed in version 3.0 and are wondering when this can be expected.

Surabhee Kulkarni Thanks for adding the MyIT dates

The automatic upgrade for Production Summer 16 Patch 1 is August 19th .  What time does that run?

Why was automatic upgrade cancelled at such a short notice? When is it scheduled next? Will there be any change to release content? 

It takes a lot of co-ordination for us to line up support, get multi-level change approvals and these adhoc decisions affects our schedule & plans. 

Hi today is the 28th of august, the production environments were not upgraded.

anyone have and idea why?

Thanks

Hi also seen this "Summer 16 Patch 1 Hotfix 1"

can someone give more info about the Hotfix?

Thanks

What I received this morning;

A last minute issue prevented the patch from being pushed, a more detailed explanation will be available later today.

Tentative dates for a new patch are as follows:

1/9 – GA (2/9 self-upgrade)

9/9 – Sandbox push

16/9 – Production push

Hi, when can we have confirmation about WN17 Patch 1 release?

10X

Amit

We are on NA7 which will be upgraded on Friday, March 24th. Is there a time frame that the upgrade will happen so we can determine the impact to our users?

Hi any update regarding the release of WN17 patch 3?

Is self upgrade to patch 3 going to be available today as mentioned above? In appexchange the version still shows "Winter 17 Patch 2 / 201701.51.58"

A 10 day self upgrade window before automatic push to all sandboxes is very tight. Any way we can get another week?

Thanks Jason. Understood. All due respect though, does not feel very customer centric. In order to accommodate Salesforce's requirements BMC is placing all of the burden on it's Remedyforce customers to squeeze our schedules.  

Hi,

It will be very helpful if you cross-link the release schedule and release notes.

Otherwise, it's very confusing when will the upgrades happen for a certain release.

For e.g. link this page from: Release notes and notices and vice versa.

Thanks,

Vijay

Hi any update on Sm17P1 schedule?

Anyone else receiving the error below when clicking on the Release notes for

Summer 17 patch 1?

https://docs.bmc.com/docs/remedyforcemaster/en/known-and-corrected-issues-677793274.html

Forbidden

Sorry, an error occured.

Error code - 403 (Forbidden)

Please try returning to your previous page, visiting the homepage, or searchi

Yes, I am getting the error.

Yes, same.

Yes Kathryn.  You are right.

I've also noticed through a case and discussion with BMC Support.

Link below works fine.

https://docs.bmc.com/docs/remedyforce/201702/en/known-and-corrected-issues-679715181.html

I am trying to upgrade our production environment to patch 1 this afternoon but am ending up at an AppExchnage Trial page after selecting, "I am a Remedyforce Customer and I want to install the latest version." See link below.  I can not get past this.

http://www.bmc.com/forms/AppExchange_EN_Sep2015.html.html

Hello Amanda

I am sorry that I am not being more clear.  I am not a new customer but land on the AppExchange Trial page. We have been using Remedyforce since 2012 and have performed upgrades and patches many times.

 The link you provided is where is where I begin after selecting Remedyforce from the Salesforce AppExchange.

 I click on “Get it Now”.

Check the “I have read and agree to the terms and conditions” and then click “Install from Provider’s” site.

Click on the “I am a Remedyforce customer and I want to install the latest version!”

At that point I land on the “App exchange Trial” page that I indicated with the link provided in the initial post.

Based on past experiences I should have been prompted to verify my Salesforce credentials and then proceed. I have never landed on the ‘trial’ page before.

Hope that helps. I am also reaching out to Support.

BMC Support has confirmed that the Salesforce App Exchange is not directing to the correct page. They are currently working to correct this and will let me know once this has been corrected. I will post an update here at that time.

I got the word that this was resolved on Tuesday (10/17) and I was able to run the update yesterday (10/18).  Thank you.

I know which previous fix is being removed, but what is the "one additional fix"? 

I can get to the 'known and corrected issues' page now but it is not clear as to what is being done, and undone I guess, in this patch. Can someone in the know just add it to this thread please?

Thank you Nancy.

Hi as its the 30th, i don't see that the app is available from the app-exchange - still  the same version - SM17 P1.

when will be available?

Thanks

I just checked, the download site still shows 201702.68.35 as the newest version when I try installing to sandbox

Hi i can see that a push for the latest build has been done for sandboxes, still we need to be able to upgrade manually so please update the App to the latest build - so far its still 01702.68.35

Thanks

We are having an issue self installing the hotfix on our Sandbox (UAT). UAT is currently at Summer 17 (Version 201702.68) as it was refreshed with our Production environment prior to the Hotfix being applied. The hotfix did not auto apply assuming due to Patch 1 not being on UAT. We asked our internal Salesforce team to install Patch 1 Hotfix 1 using the link suggested above. They are getting to a point where it is installing it says it will email when complete but it never completes and no email sent. We have tried several times. Is there a method to get the hotfix installed from Summer 17. Do we need to install Summer 17 patch 1 first and if so how do we find the package?

Thanks,

Brandon

Hi any updates on when is patch 2 due? 

It was planed for this week no?

It looks like from the schedule that the sandbox and production are being auto-updated on the same date. if it was a mistake and prod is being updated on 12/30, can I request in the future maybe having more than one day to test the updates in the sandbox before it is pushed automatically to our production systems (on a weekend)?

Hi Team

Are there any tentative dates for upgrades planned in 2018

Regards

Joyti

Hi BMC team,

We have the same question too.  What are the schedules for 20.18.01?

Appreciate clarification and confirmation at the earliest.

Thanks,

Vijay

Checking the App Exchange today to perform a self install and the version listed is still Emergency patch 1? The patch 1 is listed in the release schedule as being available from the 26th, is this available elsewhere?  

What is, if any, the differences between Winter 18 Emergency Patch 1 (201801.58.5) and Winter 18 Patch 1 (201801.58.15) ?   And is the automatic push going to move our org from Emergency Patch to Patch 1 if no action is taken on my part?

Hi BMC, would you be able to share some information on content and schedule of next Remedyforce releases / patches?

We were planning on a Self Upgrade to  Winter '18 Patch 3 on 7/12/18 but now Summer 18 is available instead. Is there a link where we can install Patch 3 or will we have to let the automated push happen? We prefer Self upgrade since we choose the time of day. 

To clarify.. if we do configuration in Sandbox, running Summer 18, and deploy those configurations to other environments, running Winter 18, will that cause a problem with the deployments?

Hi any update on patch 3 dates yet?

Thanks for sharing the dates.  By when would we get an update of the content ? = 

adding 'corrected in' Patch 3 on page Known and corrected issues

https://docs.bmc.com/docs/remedyforce/201802/en/known-and-corrected-issues-801356647.html

Punam Saxena, we do not see any date for Remedyforce Winter '19 yet.

Do we have dates for Remedyforce Winter'19?

This is the Remedyforce release schedule page, correct? Should we be seeing "BMC Helix" updates?  Are these products merging? The "BMC Helix Remedyforce Winter 19" is confusing..

Hope, we get some Helix features/functionality as well along with the new name 😊

Thanks, John. Hopefully we get notice before our users start seeing the new name in the application 

Do we know what time today the self upgrade window for sandboxes will open? We are on a pretty tight schedule and need to get started ASAP. The app exchange still shows Summer 18 Patch 3.

Thank you.

We are having issues with the icons not showing in CMDB. They are showing blank page icons. Is there a fix for this?

Our automatic upgrade to 201901.140.13 for production completed by 9:45 AM ET this morning.  Was hoping for an earlier completion time as I have seen in the past where it completes before 7 AM ET. 

It would be great to get some insight again on the timings and how a site is queued up for the upgrade if they are on automatic upgrade path.

Hi

When will P2 be available?

Is there a time that Patch 2 will be available? As of 8:20 am ET, the app exchange still only has Patch 1 available.

Thanks!

Thanks - really looking forward to the new features! Since it is summer vacation time, would it be possible to extend the Sandbox self-upgrade window by one week? 

Hi,

Are BMC patches for upgrade are free for all BMC clients?.

When will the Winter '20 release notes be available? The link still only has Summer '19 release notes. 

Hi,

I have submitted a change request with our organization to do a production self upgrade of Winter '20 for this Saturday, 3/14/2020. Is Winter '20 no longer available from the app store? Is it just Winter '20 Patch 1 and only on/after 3/19/2020? I will need to notify my organization that I won't be performing the upgrade this weekend and will need to reschedule it. We always perform self-upgrades.

Thank you!

Jessica 

Hello!

I hope all is well or doing the best they can! I was wondering if the Known and corrected issues are available for Winter 20 Patch 1. I just see what is available for 20.20.01 and I'm believe that is just Winter 20. 

Thank you!

Jessica Hinkal

University at Buffalo

Could an update to this page be made once the patch is available for self upgrade? The decision to include the patch with the new release has significantly reduced our normal test to change process and I need to test the new patch asap in order to verify that we can meet our approved change window.

Update at 2:45 PM CDT - Saw that it was available at started the upgrade.

Thanks

Please BMC, if you publish updates to this page announcing a patch or release and their dates, please make sure that the 'Release notes and notices' page is already updated with what is in the release or patch so your customers can see  if functionality they use is affected.  It is frustrating to see that a patch will be pushed to sandboxes in 2 weeks and we can't see what is in it yet; for organizations that need time to plan testing efforts, this hurts our ability to do so in a timely manner.  Thank you.

Patch is announced to be available tomorrow but content info is still not available... Makes it hard to prepare for testing. Thanks for sharing info a.s.a.p.

Can you please provide the patch notes for Winter '20 Patch 2? I see that we can now install the patch to the Sandbox and Production as a Self Upgrade however there are no release notes stating what is in the patch. As others have stated, we have to test and adhere to appropriate lead times in our Change Management process. 

Salesforce App Exchange displays message, "We are down for maintenance right now" since at least 1000 CDT Saturday, 4/25. Yet on the Trust site there is nothing about maintenance being in progress yesterday or today. I have created a case to Salesforce for this. Can we get a direct link to the patch so we can start testing?

Hi, Is there a way to view these comments from newest to oldest?

Thanks!

Regarding the 'AppExchange - down for Maintenance' issue, we learned that this is a Classic vs Lightning behavior.  Salesforce support's most recent response to me was: 

Regarding this concern, there's still some upgrades with the infrastructure from the backend that supports the AppExchange and our communities. So with this, it would be best to go to the AppExchange site (https://appexchange.salesforce.com/) and login.

Or, you can also click the name of the app on the upper-right of your screen (still in Classic) and click "AppExchange" to browse and install an app.

One last post on the AppExchange issue for those who want to stay informed on the status of this (from Salesforce):

I am following up on this case about AppExchange in Classic. I received an update from our Tier 3 and they have considered this as a Known Issue:

AppExchange Marketplace link in Classic interface shows error: We are down for maintenance right now
https://success.salesforce.com/issues_view?title=appexchange-marketplace-link-in-classic-interface-shows-error-we-are-down-for-maintenance-right-now&Id=a1p3A000001SoQZ

On the Known Issue page, kindly click the 'This Issue Affects me' so that you will receive real-time updates from our R&D regarding the said issue. 

Is P3 going to be available for self upgrade yet today or do we need to wait for push to sandboxes tomorrow? 

Patch2 is expected tomorrow but content seems not ready for publish?  Option 'Fixed in patch2' is not active yet - please update on expected content/fixes
https://docs.bmc.com/docs/BMCHelixRemedyforce/202002/en/known-and-corrected-issues-942838188.html

Looks like AppExchange doesn't have patch 3 yet? 

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003GrDmEAK

Package Name
BMC Helix Remedyforce
Version
Summer 20 Patch 2 / 202002.79.37
Listed On
4/27/2010
Latest Release
9/17/2020