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This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.

Last updated: February 12th, 2019

Update summary: Added dates for BMC Helix Remedyforce Winter 19 sandbox and production self and automatic upgrade and dates for BMC Helix Remedyforce Discovery (12.8 Patch 2) sandbox and production automatic upgrade.

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Product documentation

To access documentation for the Summer 18 release of BMC Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Remedyforce Hybrid Upgrade/Patch Schedule

All dates and times listed are Eastern time (New York, USA)

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce

BMC Helix Remedyforce Winter '19 - Sandbox and Production Self and Automatic Upgrade

Feb 11 - Feb 21Feb 22Feb 23 - Mar 21Mar 22
BMC Helix Remedyforce Winter '19 Sandbox Self Upgrade Window
BMC Helix Remedyforce Winter '19 Sandbox Automatic Upgrade


BMC Helix Remedyforce Winter '19 Production Self Upgrade Window

BMC Helix Remedyforce Winter '19 Production Automatic Upgrade


BMC Helix Remedyforce Discovery (12.8 Patch 2) - Sandbox and Production Automatic Upgrade

Feb 25March 25
BMC Helix Remedyforce Discovery (12.8 Patch 2) Sandbox Automatic Upgrade


BMC Helix Remedyforce Discovery (12.8 Patch 2 ) Production Automatic Upgrade

Note

For BMC Client Management on premises customers, please note that you should not apply the latest BCM patch until you upgrade to Remedyforce Winter '19. Please refer to this announcement for more details.


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162 Comments

  1. Naoyuki Karasawa

     

    1. Surabhee Kulkarni

       

  2. Joshua Lenning

    Will this patch be automatic and when as the dates for automatic upgrade have been removed? I am just deciding if I should do a self upgrade soon or wait. 

    1. Joshua Green

      Hi Joshua,

      Thank you for your inquiry.  The Spring 15 Patch 2.1 Self Upgrade and Automatic Upgrade dates are still in process and have not yet been published.  This page will be updated once they are available.  If you havent already, be sure to set a watch on the page so that you are notified as soon as updates are posted.

      Thank you and have a great day!

      -Joshua Green

  3. John Wisdom

    The original published sandbox automatic upgrade date was December 4. We planned our upgrade project accordingly. Why the change to November 20?

    I request that you either push the automatic upgrade date for sandboxes back to December 4 as was the original plan or you provide a mechanism for folks to opt out from the automatic upgrade.

    Thank you

    1. Joshua Green

      Hello John Wisdom and thank you for your comment!

      I understand that there are separate threads with you and your Business Relationship Manager occurring around this topic, but I did want to ensure that we responded to your message here as well.  Our BRM teams are quite amazing and will no doubt be able to assist you with options and detailed discussions.

      Have a great week!

      -Joshua Green

  4. Robert Rose

    When is the automatic update for Production?

    Thanks,

    Robert

    1. Joshua Green

      Hi Robert,

      Thanks for your question!  Currently we have a Self Upgrade window open for Summer 15.  This means that you can upgrade 24/7 according to your own schedule via the AppExchange.

      Once we schedule additional maintenance (Automatic Upgrades, Self Upgrades, etc.) they will be posted on this page.  For anyone that has a watch set on this page, those users will receive an email the moment that updates are posted.

      I have also flagged this question to your BRM who can further guide you as needed.  Have a great week!

      -Joshua Green

  5. Paul Donders

    Hi,

     

    Schedule is mentioning that patch 1 is available, but it's not yet on appexchange, after contacting support we get the following message;

    Hi ,

    Although it says that the patch is released on appexchange , the link is not updated yet . It will take a couple of days .

    Thus you get the message , since it is the same version you are installing again .

    Hope that clarifies. Please let me know if I can go ahead and close this case with BMC support .

    1. Joshua Green

       Hello Paul

      Thank you for your message. The Self Upgrade path for Summer 15 Patch 1 is now enabled via the AppExchange. Please let us know if you encounter any issues.

      Have a great day!

      -Joshua Green

  6. Paul Donders

    All sorted. Thanks

  7. Robert Andrzejewski

    Any news on the Summer 15 Patch 2 content?

    1. Nancy Hinich-gualda

      Release notes are always posted when the patch is GA and contains a section for "known and corrected issues". Patch 2 release notes will contain the list of corrected issues.  

  8. John Wisdom

    Not having release notes available is a problem. Two weeks between sandbox self upgrade window and automatic upgrade to production without knowing what, if anything I need to test for? Way too tight even with release notes. Could you please push the automatic upgrade to production back? 

  9. Graham Webster-newman

    Given we can self deploy to sandboxes from tomorrow, not having any form of release note presents a problem for us, even something draft with intended fixes would be a start with a caveat that this could change for production availability.

  10. Bart Huylebroeck

    Agreed with previous commenters: we need to know what to test for if we install this on our sandbox. Also, it's silly to think that you have a patch built for us to install and you can't even describe what's in it?

  11. Surabhee Kulkarni

    Hello,

    Thank you for your comments. Below please find the Wiki link for the Release Notes topic that contains the information and link for the Known and Corrected Issues for BMC Remedyforce Summer 15 Patch 2 :

    https://docs.bmc.com/docs/display/remforce201503/Release+notes+and+notices

    Thanks and regards,
    Surabhee

  12. Robert Andrzejewski

    Are there new bits for Atrium Integrator / Pentaho to support the integration listed below? and part of Patch 2: 

    • BMC Discovery 11.0 (known before version 11.0 as BMC Atrium Discovery and Dependency Mapping)

    1. Surabhee Kulkarni

      Hello Robert,

      Thank you for your comment. I will discuss this with the concerned SME and get back to you ASAP.

      Thanks,
      Surabhee 

    2. Shubhangi Apte

      Hello Robert,

      BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see Issue 79517 in the Known and corrected issues topic. The Pentaho packages on BMC Communities will be updated in one of the upcoming releases.

      Regards,
      Shubhangi

  13. Paul Donders

    When will MyIT 3.0 become available for Remedyforce? I know it's already a few weeks available as stand alone version, but not yet for the hosted combination with RF.

     

    We have several outstanding defect open that are foxed in version 3.0 and are wondering when this can be expected.

  14. John Fulton

    Paul Donders, typically it takes 2-4 weeks for the upgrade and testing in the OnDemand environment after the initial MyIT GA release, we are in the process of locking down a date and will be posting it shortly to the above schedule, thanks

  15. Paul Donders

     

    Surabhee Kulkarni Thanks for adding the MyIT dates

  16. Robert Rose

    The automatic upgrade for Production Summer 16 Patch 1 is August 19th .  What time does that run?

    1. Ajit Shukla

      Hi Robert,

      Automatic Upgrade for Sandbox will be on August 19th, 2016. Automatic Upgrade for Production will be on August 26th, 2016. It normally starts 12 AM Eastern Time.

      Regards

      Ajit

       

  17. Sachin Siddaveerappa

    Why was automatic upgrade cancelled at such a short notice? When is it scheduled next? Will there be any change to release content? 

    It takes a lot of co-ordination for us to line up support, get multi-level change approvals and these adhoc decisions affects our schedule & plans. 

    1. Ajit Shukla

      Hi Sachin,

      Please contact your Customer Success Manager for more information on this.You can also email remedyforcesuccess@bmc.com.

      Regards

      Ajit

  18. Amit Kenton

    Hi today is the 28th of august, the production environments were not upgraded.

    anyone have and idea why?

    Thanks

     

  19. Amit Kenton

    Hi also seen this "Summer 16 Patch 1 Hotfix 1"

    can someone give more info about the Hotfix?

    Thanks


    1. Ajit Shukla

      Hi Amit,

      Thank you for your message. Please contact Richard Would (Richard_would@bmc.com) and he can provide you more information on Upgrade Delay or you can email remedyforcesuccess@bmc.com.

      Regards

      Ajit Shukla

      1. Amit Kenton

        Thanks Ajit 

        will do.

  20. Paul Donders

    What I received this morning;

     

    A last minute issue prevented the patch from being pushed, a more detailed explanation will be available later today.

     

    Tentative dates for a new patch are as follows:

     

    1/9 – GA (2/9 self-upgrade)

     

    9/9 – Sandbox push

     

    16/9 – Production push

    1. Ajit Shukla

      Hi Paul,

      You have the right information.

      Regards

      Ajit

    2. Jason Baldree

      That is correct Paul...we intend to update the release schedule page later today once we have more firm confirmation on those dates.

       

  21. Amit Kenton

    Hi SM16 patch 2 was also planned for September. Anyone knows if there is a release schedule for that? Thanks Amit

    1. Ajit Shukla

      Hi Amit,

      Thank you for your message. Summer 16 Patch 2 is tentatively scheduled for September end. There is no precise date as of now.

      Regards

      Ajit Shukla

      1. Amit Kenton

        Thanks Ajit

  22. Amit Kenton

    Hi all, any news about P2 release dates?

    1. Ajit Shukla

      Hi Amit, Thank you for your message. We don't have a precise date for Summer 16 Patch 2, however it is planned for End of Sept 2016. Regards Ajit Shukla

      1. Amit Kenton

        Thanks

  23. Sachin Siddaveerappa

    Hi, Any idea on when we'll get date/time for P2?

  24. Sachin Siddaveerappa

    Hi, Any idea on when we'll get date/time for P2?

    1. Ajit Shukla

      Hi Sachin, Thank you for your message. Summer 16 Patch 2 is tentatively scheduled for September end. There is no precise date as of now. Regards Ajit Shukla

  25. Sachin Siddaveerappa

    Hi, When is the patch scheduled? 28/29/30th?

    1. Ajit Shukla

      Hi Sachin, Thank you for your message. Summer 16 Patch 2 is tentatively planned for 6th Oct 2016. We will let you know once we have a precise date. Regards Ajit Shukla

  26. Sachin Siddaveerappa

    HI, I don't see remedyforce patch release schedule table here, does it mean it's cancelled? Thanks, Sachin

    1. Ajit Shukla

      Hi Sachin, Thank you for your message. Summer 16 Patch 2 is planned for Oct 6th, 2016 as of now. We will update the calendar very soon. Regards Ajit Shukla

  27. Amit Kenton

    Hi tomorrow is the 6th, if the patch will be available, please update the calendar. Thanks

    1. Ajit Shukla

      Hi Amit,

      Thank you for your message. Calendar has been updated with Summer 16 Patch 2 dates.

      Regards

      Ajit Shukla

  28. Yaron Reiss

    hi when 16 Patch 2 is planned to be released

    1. Yaron Reiss

      ignore this question

  29. Yaron Reiss

    hi when 16 Patch 3 is planned to be released

    1. Ajit Shukla

      Hello Yaron, Thank you for your message. Summer 16 Patch 3 is Planned for Dec 1st,2016. We will update the release calendar as soon as we can. Regards Ajit Shukla

  30. Sachin Siddaveerappa

    Hi, Is auto upgrade scheduled for Dec 1 or is it the date on which it'll first be available for sandbox upgrade? Thanks

  31. Sachin Siddaveerappa

    Hi, Is auto upgrade scheduled for Dec 1 or is it the date on which it'll first be available for sandbox upgrade? Thanks

    1. Ajit Shukla

      Hi Sachin, Thank you for your message. Dec 1st is a tentative date for Summer 16 Patch 3 release. Auto upgrade for Sandbox will happen 1 week after the release. Regards Ajit Shukla

  32. Amit Kenton

    Hi all, can you please publish the Dates for Patch 3? Thanks

    1. Ajit Shukla

      Hi Amit, Thank you for your message. Summer 16 Patch 3 is scheduled to be released tomorrow. We will update the Release calendar as soon as we can. Regards Ajit Shukla

  33. Annemarie Goyvaerts

    Content of patch 3 seems not in the overview Known and correct issues ? When would this be added so we can check what to validate?

  34. Richard Would

    Hi Anne-Marie, the known and corrected issue list will be released tomorrow along with the patch. Regards Richard

  35. Amit Kenton

    Hi, thanks for the Upgrade/Patch Schedule update. can you update the link to patch 3 known and corrected issue list please? Thanks amit

    1. Ajit Shukla

      Hi Amit,

      Thank you for your message. Link for Summer 16 Patch 3 release notes and Known and corrected issues is here.

      Thanks

      Ajit Shukla

       

       

      1. Amit Kenton

        HI the page is no available -"Sorry, an error occured. Error code - 403 (Forbidden)"

        1. Ajit Shukla

          Hi Amit, Sorry for that, link should be accessible now. Regards Ajit Shukla

  36. Joshua Lenning

    Not able to view patch 3 release notes either.

  37. Ajit Shukla

    Hi Joshua, Please try again, link should be accessible now. Regards Ajit Shukla

  38. Sachin Siddaveerappa

    Hi, Was Summer 16 Patch 3 Hotfix 2 updated on production as well?

  39. Sachin Siddaveerappa

    Hi, Was Summer 16 Patch 3 Hotfix 2 updated on production as well?

    1. Ajit Shukla

      Hi Sachin, Thank you for your message. Yes, Summer 16 Patch 3 Hotfix 2 has been applied to all eligible Sandbox and Production Orgs. This is the latest version of Remedyforce that we have on customers Org. Regards Ajit Shukla

      1. Robert Andrzejewski

        Ajit, our sandboxes have not been patched.

      2. Robert Andrzejewski

        Ajit, our sandboxes have not been patched.

        1. Ajit Shukla

          Hi Robert, Thank you for your message. I'll definitely check why your Sandbox was not upgraded to the latest version of Remedyforce. Please send an Email to your BRM Tina Vega (tina_vega@bmc.com) with the Sandbox Org ID. Regards Ajit Shukla

  40. Rhonda Pierce

    We do not plan to use discovery in our production or sandbox environment. Will this affect our environment in any way? If yes, what changes will the 12.5 hotfix 2 do to our environment?

  41. Rhonda Pierce

    We do not plan to use discovery in our production or sandbox environment. Will this affect our environment in any way? If yes, what changes will the 12.5 hotfix 2 do to our environment?

  42. Ajit Shukla

    Hi Rhonda, Thank you for your message. This Upgrade will not affect any Production or Sandbox environment.Upgrades are applied to BCM servers and not directly to Remedyforce Orgs. Regards Ajit Shukla

  43. Joshua Lenning

    With the staggered Release for Winter 17, which date does NA16 fall into?

  44. Jason Baldree

    March 24th includes all org's on NA14 – NA17 (which is NA14, NA15, NA16 and NA17).

  45. Jason Baldree

    March 24th includes all org's on NA14 – NA17 (which is NA14, NA15, NA16 and NA17).

  46. Joshua Lenning

    Ahh, Sorry. I didn't realize that was a dash. thank you!

    1. Jason Baldree

      No problem. We will make sure it is more clearly outlined. Thanks!

  47. John Wisdom

    Is there a window available from a time perspective as to when the automatic upgrade will take place? Our org (NA38) is scheduled for 3/24.

  48. Jason Baldree

    Hey John - Currently, there is not a specific time by pod/instance that we can provide. The push application in essence queues up the org's for upgrade (1000"s) and then the platform controls the execution order and timing. This is done to manage performance. What we can specify is that we start the push process at midnight Eastern US time on the date (so for NA38 at 12:00am on March 24th) and the entire batch is complete usually within 10-18 hours. We are working on our own and with Salesforce on enhancements to the push process so that we can in the future provide more clarity on upgrade timing.

    1. John Wisdom

      Thank you, Jason. May end up being non issue for us but just want to have all the information possible for planning purposes.

  49. Amit Kenton

    Hi, when can we have confirmation about WN17 Patch 1 release?

    10X

    Amit

    1. Ajit Shukla

       Hi Amit,

      Thank you for your message. Winter 17 Patch 1 is tentatively planned for Feb 3rd, 2017. We will update the release calendar as soon as we have a confirmation on that.

      Regards

      Ajit Shukla

      1. Brandon Smith

        Will it be released today? We would like to have it installed today but need availability time to push the update.

         

        Thanks,

         

        Brandon

  50. Lisa Flaherty

    We are on NA7 which will be upgraded on Friday, March 24th. Is there a time frame that the upgrade will happen so we can determine the impact to our users?

    1. John Manbodh

      Hi,

      We are on NA30 and scheduled for upgrade on Friday, March 24th.  We need a time-frame also to plan testing and for our internal Change Management process. 

       

       

      1. Jason Baldree

        Hi Lisa and John -

        We do not have any mechanism to identify a specific upgrade time by individual org. The push application in essence queues up the org's for upgrade (1000"s) and then the platform controls the execution order and timing. This is done to manage performance. What we can specify is that we start the push process at midnight Eastern US time on the date (so for NA7 and NA30 at 12:00am on March 24th) and the entire batch is complete usually within 10-18 hours. We are working on our own and with Salesforce on enhancements to the push process so that we can in the future provide more clarity on upgrade timing.

        Regards,

        Jason

        1. Lisa Flaherty

          Will there be an "outage" during the upgrade? What will our users experience? If there is an outage, will our users see a message when they try to log in?

          We are getting a lot of questions and I don't see answers on this page or others related to the upgrade. There is a chance this will be pushed to us during business hours, I need to know the impact to our IT staff and customers.

        2. John Manbodh

          We ended up self-upgrading on March 18th, which is outside business hours rather than waiting for the auto-upgrade by BMC on March 24th.  It took about 30 minutes to receive the confirmation e-mails from BMC and Salesforce and another 30 minutes to verify.

  51. Jason Baldree

    Hi Lisa - Your BRM is going to reach out and answer any questions you have on our upgrade process, but to answer here as well - Upgrades (releases or patches) do not require any downtime or outage from the system.  Your users will not see any message and can continue to work within the application during the upgrade.

  52. Amit Kenton

    Hi any update regarding the release of WN17 patch 3?

     

    1. Punam Saxena

      Hi Amit Kenton,

      It will be released at the end of this month on 31st May.

      Regards,

      Punam

      1. Amit Kenton

        OK great, when will the schedule be updated here? 

        we want to be able to update our clients.

        Thanks

        Amit

         

        1. Punam Saxena

          Hi Amit Kenton,

          We will be updating this page on the day of the release.

          Regards,

          Punam

        2. Ajit Shukla

           Hi Amit,

          Thank you for your message. Winter 17 Patch 3 is planned for end of this month. We will update the release calendar as soon as we have confirmed dates for Patch 3.

          Regards

          Ajit Shukla

  53. Joshua Lenning

    Is self upgrade to patch 3 going to be available today as mentioned above? In appexchange the version still shows "Winter 17 Patch 2 / 201701.51.58"

    1. Ajit Shukla

      Hi Joshua,

      Thank you for your message. Appexchange suppose to be updated with Patch 3 by now and you should be able to self upgrade to Winter 17 Patch 3. Can you try again and let us know if you still see Winter 17 Patch 2/201701.51.58 ?

      Regards

      Ajit Shukla

      1. Joshua Lenning

        Not seeing it yet

         

        TECHNICAL DETAILS

        1. Ajit Shukla

          Hey Joshua,

          Let me notify this to the concerned person. I'll get back to you as soon as I can.

          Regards

          Ajit Shukla 

          1. Joshua Lenning

            Thanks Ajit, I am seeing it now! (smile)

             

            • Version: Winter 17 Patch 3 / 201701.51.78

            1. Ajit Shukla

              Hi Joshua,

              Sounds Good!! Have a Great week! 

              Regards

              Ajit Shukla

  54. John Wisdom

    A 10 day self upgrade window before automatic push to all sandboxes is very tight. Any way we can get another week?

    1. Jason Baldree

      Hey John - Unfortunately no. We had to early announce and move up the schedule to ensure we don't conflict with the platform upgrade dates in Sept. We have to ensure to test and provide fixes on the latest release which means we we need to have production org's upgraded prior to Sept 8th (which is when Winter '18 platform upgrades start).  

  55. John Wisdom

    Thanks Jason. Understood. All due respect though, does not feel very customer centric. In order to accommodate Salesforce's requirements BMC is placing all of the burden on it's Remedyforce customers to squeeze our schedules.  

     

    1. Jason Baldree

      Hi John - Sorry for any inconvenience this causes.  Just to clarify a bit, we are not doing this to accommodate a schedule.  We are doing this to ensure that any platform introduced issues are proactively addressed.  If we decided to wait we would be putting the burden on all customers to self upgrade production should they encounter issues after the platform upgrade.  The mass majority of our customers take the release via the push process. For the customers that self upgrade, we early announced the release timing and schedule on July 14th, our intention was to give customers enough notice to address their change schedule requirements.  Again, apologies for any issues caused.

      Regards,

      Jason

  56. Vijay Kankipati

    Hi,

    It will be very helpful if you cross-link the release schedule and release notes.

    Otherwise, it's very confusing when will the upgrades happen for a certain release.

    For e.g. link this page from: Release notes and notices and vice versa.

    Thanks,

    Vijay

  57. Jason Baldree

    Hi Vijay - Thanks for sharing the feedback...I will discuss this with our operations team to see how we reduce the confusion and make it easier to cross reference the release schedule with release notes.  

    Thanks,

    Jason

  58. Amit Kenton

    Hi any update on Sm17P1 schedule?


    1. Punam Saxena

      Hi Amit Kenton,

      It is scheduled for a release on Oct 3rd 2017.

      Regards,

      Punam


      1. Amit Kenton

        Thanks



      2. Jessica Hinkal

        Sorry if this was mentioned before but what is SM17P1? I don't see it in the release chart above.

        Thanks!

        Jessica

        1. Jason Baldree

          They are referencing Summer '17 Patch 1.  We do not update the release calendar until the patch is released and ready for self upgrade (via AppExchange).  Once it is released for self upgrade option, we also release the release notes for the patch and calendar timing for auto-upgrades to Sandboxes and Production orgs.  Hope that helps.

  59. Brandon Smith

    Anyone else receiving the error below when clicking on the Release notes for

    Summer 17 patch 1?


    https://docs.bmc.com/docs/remedyforcemaster/en/known-and-corrected-issues-677793274.html

    Forbidden

    Sorry, an error occured.

    Error code - 403 (Forbidden)

    Please try returning to your previous page, visiting the homepage, or searchi

  60. John Manbodh

    Yes, I am getting the error.

  61. John Wisdom

    Yes, same.

  62. Kathryn Helm

    If you go the Release Notes and Notices page and then click on the link for this patch that is on the left hand side you will get to the information. The link you are trying to use isn't working for me either but the link on the left hand side did.

  63. Vijay Kankipati

    Yes Kathryn.  You are right.

    I've also noticed through a case and discussion with BMC Support.

    Link below works fine.

    https://docs.bmc.com/docs/remedyforce/201702/en/known-and-corrected-issues-679715181.html


  64. John Wisdom

    I am trying to upgrade our production environment to patch 1 this afternoon but am ending up at an AppExchnage Trial page after selecting, "I am a Remedyforce Customer and I want to install the latest version." See link below.  I can not get past this.


    http://www.bmc.com/forms/AppExchange_EN_Sep2015.html.html


    1. Amanda Carter

      Hi John,  please use this link - https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003GrDmEAK - to the AppExchange listing.  You'll see on the Details page that this is patch 1

  65. John Wisdom

    Hello Amanda


    I am sorry that I am not being more clear.  I am not a new customer but land on the AppExchange Trial page. We have been using Remedyforce since 2012 and have performed upgrades and patches many times.

     The link you provided is where is where I begin after selecting Remedyforce from the Salesforce AppExchange.

     I click on “Get it Now”.

    Check the “I have read and agree to the terms and conditions” and then click “Install from Provider’s” site.

    Click on the “I am a Remedyforce customer and I want to install the latest version!”

    At that point I land on the “App exchange Trial” page that I indicated with the link provided in the initial post.

    Based on past experiences I should have been prompted to verify my Salesforce credentials and then proceed. I have never landed on the ‘trial’ page before.

    Hope that helps. I am also reaching out to Support.

  66. John Wisdom

    BMC Support has confirmed that the Salesforce App Exchange is not directing to the correct page. They are currently working to correct this and will let me know once this has been corrected. I will post an update here at that time.

  67. John Wisdom

    I got the word that this was resolved on Tuesday (10/17) and I was able to run the update yesterday (10/18).  Thank you.

  68. Joshua Lenning

    I know which previous fix is being removed, but what is the "one additional fix"? 

  69. John Wisdom

    I can get to the 'known and corrected issues' page now but it is not clear as to what is being done, and undone I guess, in this patch. Can someone in the know just add it to this thread please?

  70. Nancy Hinich-gualda

    Hello John & Joshua - 

    Additional defect fix added to Summer 17 Patch 1:

    Defect 83243 - Service Request form in Self Service 3.0: SR form window remained active/open rather than disappear upon clicking submit. The user could end up creating multiple service requests. Issue resolved.

    Defect Fix removed (postponed to be addressed in future patch) from Summer 17 Patch1:

    Defect 82899 - On the Request Definition page, if you enter a URL that contains %20 in the User Instruction field for the SharePoint URLs, the SharePoint link does not work.

  71. John Wisdom

    Thank you Nancy.

  72. Amit Kenton

    Hi as its the 30th, i don't see that the app is available from the app-exchange - still  the same version - SM17 P1.

    when will be available?

    Thanks



  73. Virginia Leandro

    We're in the process of getting systems updated.  Please try back in about an hour when the systems will be synced.

  74. Adam Schrot

    I just checked, the download site still shows 201702.68.35 as the newest version when I try installing to sandbox

  75. Amit Kenton

    Hi i can see that a push for the latest build has been done for sandboxes, still we need to be able to upgrade manually so please update the App to the latest build - so far its still 01702.68.35

    Thanks


  76. Brandon Smith

    We are having an issue self installing the hotfix on our Sandbox (UAT). UAT is currently at Summer 17 (Version 201702.68) as it was refreshed with our Production environment prior to the Hotfix being applied. The hotfix did not auto apply assuming due to Patch 1 not being on UAT. We asked our internal Salesforce team to install Patch 1 Hotfix 1 using the link suggested above. They are getting to a point where it is installing it says it will email when complete but it never completes and no email sent. We have tried several times. Is there a method to get the hotfix installed from Summer 17. Do we need to install Summer 17 patch 1 first and if so how do we find the package?


    Thanks,


    Brandon

  77. Amit Kenton

    Hi any updates on when is patch 2 due? 

    It was planed for this week no?

    1. Ajit Shukla

      Hi Amit,

      Calendar has been updated with Summer 17 Patch 2 auto Push dates.

      Thanks

      Ajit Shukla

  78. Jessica Hinkal

    It looks like from the schedule that the sandbox and production are being auto-updated on the same date. if it was a mistake and prod is being updated on 12/30, can I request in the future maybe having more than one day to test the updates in the sandbox before it is pushed automatically to our production systems (on a weekend)?

    1. Ajit Shukla

      Hi Jessica,

      As per Calendar Sandbox Automatic Upgrade is on Dec 29th 2017 and Production Auto Upgrade is on Jan 5th 2018, So there is a Gap of 1 week between Sandbox and Production Upgrade.

      Regards

      Ajit Shukla

  79. Jyoti Verma

    Hi Team

    Are there any tentative dates for upgrades planned in 2018

    Regards

    Joyti

    1. Ajit Shukla

      Hi Jyoti,

      Yes, Winter 18 is tentatively planned to be released on Feb 12th, 2018. If we are able to release WI 18 on Feb 12th, 2018 then Sandbox upgrade will happen on March 2nd, 2018 and Production upgrade will be performed on March 30th, 2018.

      Regards

      Ajit Shukla


  80. Vijay Kankipati

    Hi BMC team,

    We have the same question too.  What are the schedules for 20.18.01?

    Appreciate clarification and confirmation at the earliest.

    Thanks,

    Vijay

  81. Richard Would

    Hi Vijay, we do not currently have a tentative date for P1, I will come back to you when we have more information. Thanks, Richard

  82. Peter Stewart

    Checking the App Exchange today to perform a self install and the version listed is still Emergency patch 1? The patch 1 is listed in the release schedule as being available from the 26th, is this available elsewhere?  

    1. Ajit Shukla

      Hi Peter,

      Please try again, you should be able to self upgrade to Winter 18 Patch 1.

      Regards,

      Ajit Shukla

  83. Joshua Lenning

    What is, if any, the differences between Winter 18 Emergency Patch 1 (201801.58.5) and Winter 18 Patch 1 (201801.58.15) ?   And is the automatic push going to move our org from Emergency Patch to Patch 1 if no action is taken on my part?


    1. Ajit Shukla

      Hi Joshua,

      Thank you for your message. Yes, Automatic push will upgrade your Remedyforce package from Emergency Patch to Winter 18 Patch 1.There were few defects that was fixed in Winter 18 Patch 1, for more details on that please contact your Business Relationship Manager.

      Thanks

      Ajit Shukla

  84. Arto Laukka

    Hi BMC, would you be able to share some information on content and schedule of next Remedyforce releases / patches?

  85. Joshua Lenning

    We were planning on a Self Upgrade to  Winter '18 Patch 3 on 7/12/18 but now Summer 18 is available instead. Is there a link where we can install Patch 3 or will we have to let the automated push happen? We prefer Self upgrade since we choose the time of day. 

    1. Ajit Shukla

      Hey Joshua,

      Yes, please use link https://login.salesforce.com/packaging/installPackage.apexp?p0=04tA0000000KR2o to upgrade to Winter 18 Patch 3.

      Let us know if you experience any difficulity.

      Regards

      Ajit Shukla

      1. Joshua Lenning

        Appears that will work great! 

  86. Kathryn Helm

    To clarify.. if we do configuration in Sandbox, running Summer 18, and deploy those configurations to other environments, running Winter 18, will that cause a problem with the deployments?

  87. Amit Kenton

    Hi any update on patch 3 dates yet?

  88. Annemarie Goyvaerts

    Thanks for sharing the dates.  By when would we get an update of the content ? = 

    adding 'corrected in' Patch 3 on page Known and corrected issues

    https://docs.bmc.com/docs/remedyforce/201802/en/known-and-corrected-issues-801356647.html


  89. Vijay Kankipati

    Punam Saxena, we do not see any date for Remedyforce Winter '19 yet.

    1. Punam Saxena

      Hi Vijay Kankipati,

      The notification was for BMC Helix Client Management. I have corrected the summary.

      Regards,

      Punam

  90. Jyoti Verma

    Do we have dates for Remedyforce Winter'19?

  91. John Fulton

    Please check back in a few days, we are planning to post the targeted schedule for Winter 19 shortly.  Thanks

  92. Joshua Lenning

    This is the Remedyforce release schedule page, correct? Should we be seeing "BMC Helix" updates?  Are these products merging? The "BMC Helix Remedyforce Winter 19" is confusing..

  93. John Fulton

    BMC Helix Remedyforce is the new official name for the Remedyforce solution. We are in the process of making these updates in the product and on the various product sites.


    Please note, "BMC Helix" represents BMC Cloud-based offerings. You will see "BMC Helix" on several other BMC solutions. In many cases, the primary name (ex. Remedyforce) remains the same. More details will follow for each solution as they incorporate the "BMC Helix" brand name.

  94. Kedar Zavar

    Hope, we get some Helix features/functionality as well along with the new name 😊

     


  95. Joshua Lenning

    Thanks, John. Hopefully we get notice before our users start seeing the new name in the application (smile)

  96. John Wisdom

    Do we know what time today the self upgrade window for sandboxes will open? We are on a pretty tight schedule and need to get started ASAP. The app exchange still shows Summer 18 Patch 3.


    Thank you.

  97. Jennifer Schertz

     

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