This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: August 16, 2023
Update summary: Added details about the Summer 23 release that is generally available on August 16, 2023.
To access documentation for the Summer 23 release of BMC Helix Remedyforce, click the following links:
Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs
BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.
BMC Helix Remedyforce Summer 23 Sandbox and Production Self and Automatic Upgrade
|August 16 - September 14||September 15||September 16 - October 5||October 6|
|BMC Helix Remedyforce Summer 23 Sandbox Self Upgrade Window||BMC Helix Remedyforce Summer 23 Sandbox Automatic Upgrade|
|BMC Helix Remedyforce Summer 23 Production Self Upgrade Window||BMC Helix Remedyforce Summer 23 Production Automatic Upgrade|
- All dates and times listed are Eastern time (New York, USA).
- We recommend that you do not refresh your sandbox organization during the upgrade window as it excludes your organization from the future upgrades.