This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: April 26th, 2019
Update summary: Added dates for BMC Helix Remedyforce Winter 19 Patch 2 sandbox and production self and automatic upgrade.
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To access documentation for the Winter 19 release of BMC Helix Remedyforce, click the following links:
BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.
BMC Helix Remedyforce Winter '19 Patch 2 - Sandbox and Production Self and Automatic Upgrade
BMC Helix Remedyforce 20.19.01 Patch 2 contains a number of defect fixes to improve product quality. It also includes improved checks on objects and fields for various user personas such as Staff and Client to further secure the application usage and prevent unwanted access.
There should not be any impact if you are using OOTB (out of the box) permissions for various personas, however, it is recommended that you test BMC Helix Remedyforce 20.19.01 Patch 2 during the sandbox testing period and validate your key use cases related to customization using various personas such as Staff, Client, and Change Manager. This also includes any custom profiles or permission sets you might have created in relation to BMC Helix Remedyforce.
To test BMC Helix Remedyforce 20.19.01 Patch 2, some recommended guidelines are provided. For information about the testing guidelines, see
|April 26 - May 2||May 3||May 4 - May 16||May 17|
| BMC Helix Remedyforce Winter '19 Patch 2 Sandbox Self Upgrade Window || BMC Helix Remedyforce Winter '19 Patch 2 Sandbox Automatic Upgrade |
BMC Helix Remedyforce Winter '19 Patch 2 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '19 Patch 2 Production Automatic Upgrade|