This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.
Last updated: February 12th, 2019
Update summary: Added dates for BMC Helix Remedyforce Winter 19 sandbox and production self and automatic upgrade and dates for BMC Helix Remedyforce Discovery (12.8 Patch 2) sandbox and production automatic upgrade.
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To access documentation for the Winter 19 release of BMC Helix Remedyforce, click the following links:
BMC Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
- MyIT maintenance dates listed only apply to MyIT for Remedyforce. Refer to https://docs.bmc.com/docs/display/public/myit31/Home for MyIT OnDemand and MyIT OnPremise environments.
BMC Helix Remedyforce Winter '19 - Sandbox and Production Self and Automatic Upgrade
|Feb 11 - Feb 21||Feb 22||Feb 23 - Mar 21||Mar 22|
| BMC Helix Remedyforce Winter '19 Sandbox Self Upgrade Window || BMC Helix Remedyforce Winter '19 Sandbox Automatic Upgrade |
BMC Helix Remedyforce Winter '19 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '19 Production Automatic Upgrade|
BMC Helix Remedyforce Discovery (12.8 Patch 2) - Sandbox and Production Automatic Upgrade
|Feb 25||March 25|
| BMC Helix Remedyforce Discovery (12.8 Patch 2) Sandbox Automatic Upgrade || |
| ||BMC Helix Remedyforce Discovery (12.8 Patch 2 ) Production Automatic Upgrade|
For BMC Client Management on premises customers, please note that you should not apply the latest BCM patch until you upgrade to Remedyforce Winter '19. Please refer to this announcement for more details.