This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.
Last updated: July 30th, 2018
Update summary: Added dates for Remedyforce Summer 18 Patch 1 sandbox and production self and automatic upgrade.
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To access documentation for the Summer 18 release of BMC Remedyforce, click the following links:
BMC Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
- MyIT maintenance dates listed only apply to MyIT for Remedyforce. Refer to https://docs.bmc.com/docs/display/public/myit31/Home for MyIT OnDemand and MyIT OnPremise environments.
Summer '18 Patch 1 Release Schedule - Sandbox and Production Self and Automatic Upgrade
|July 31 - Aug 2||Aug 3||Aug 4 - Aug 30||Aug 31|
|Remedyforce Summer'18 Patch 1 Sandbox Self Upgrade Window||Remedyforce Summer'18 Patch 1 Sandbox Automatic Upgrade|
|Remedyforce Summer '18 Patch 1 Production Self Upgrade Window||Remedyforce Summer '18 Patch 1 Production Automatic Upgrade|
Please note the following managed package update. Five defects were identified through standard regression testing cycles as well as customer identified defects that has resulted in a change to the managed package. Summer 18 release package has now been updated to Summer 18 – Patch 1 release package and the scheduled automatic push dates remain the same. For information related to the five defects, please contact your Business Relationship Manager or contact us at RemedyforceSuccess@bmc.com.