This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: March 11, 2020
Update summary: Added dates for BMC Helix Remedyforce Winter 20 (20.20.01) Patch 1 sandbox and production self and automatic upgrade.
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To access documentation for the Winter 20 release of BMC Helix Remedyforce, click the following links:
All dates and times listed are Eastern time (New York, USA)
BMC Helix Remedyforce Winter '20 Patch 1 - Sandbox and Production Self and Automatic Upgrade
|March 19||March 20||March 21 - March 26||March 27|
| BMC Helix Remedyforce Winter '20 Patch 1 Sandbox Self Upgrade Window || BMC Helix Remedyforce Winter '20 Patch 1 Sandbox Automatic Upgrade |
BMC Helix Remedyforce Winter '20 Patch 1 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '20 Patch 1 Production Automatic Upgrade|
BMC Support Portal is getting upgraded so that the "Chat with Remedyforce Support" feature will be using Salesforce Omni-Channel instead of Live Agent from 17th Apr 2020. Winter 20 Patch 1 is created to update "Chat with Remedyforce Support" feature so that it will work seamlessly after 17th April. Therefore instead of Pushing Winter 20, we will be Pushing Winter 20 Patch 1 to Sandboxes and Production on the dates mentioned above. If you have any questions please reach out to your Business Relationship Managers.