This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.
Last updated: September 28th, 2018
Update summary: Added dates for Remedyforce Summer 18 Patch 2 sandbox and production self and automatic upgrade.
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To access documentation for the Summer 18 release of BMC Remedyforce, click the following links:
BMC Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
- MyIT maintenance dates listed only apply to MyIT for Remedyforce. Refer to https://docs.bmc.com/docs/display/public/myit31/Home for MyIT OnDemand and MyIT OnPremise environments.
Summer '18 Patch 2 Release Schedule - Sandbox and Production Self and Automatic Upgrade
|Oct 1 - Oct 4||Oct 5||Oct 6 - Oct 18||Oct 19|
|Remedyforce Summer'18 Patch 2 Sandbox Self Upgrade Window||Remedyforce Summer'18 Patch 2 Sandbox Automatic Upgrade|
|Remedyforce Summer '18 Patch 2 Production Self Upgrade Window||Remedyforce Summer '18 Patch 2 Production Automatic Upgrade|
PLEASE NOTE - To avoid any conflict with ongoing Salesforce platform upgrades https://trust.salesforce.com the release dates for Remedyforce push upgrades have been scheduled as follows. If you are a customer that would prefer to self-upgrade your sandbox environment prior to October 1, the Summer 18- Patch 2 self-upgrade link is available upon request from the BRM team as of today or you can email RemedyforceSuccess@bmc.com to request the link. We highly recommend you self-upgrade your sandbox first to test before upgrading your production environment. Monday October 1, 2018 is when the normal avenue to retrieve the self-upgrade link will be available to all customers.