If you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might need to manually configure the updated profile-level permissions in a release. The following table lists the conditions in which you must manually configure profile-level permissions after you have self-upgraded or BMC has automatically upgraded your organization. However, if are using BMC Remedyforce permission sets instead, you only need to enable new features after your organization is upgraded.
You can self-upgrade to the latest version of BMC Remedyforce by manually installing the BMC Remedyforce managed package that is available on Salesforce AppExchange. The option to self-upgrade your organization is available only until the scheduled dates for the automatic upgrade by BMC.
|You do not want to assign out-of-the-box BMC Remedyforce permission sets and you did not configure the BMC Remedyforce access levels for profiles in your organization (Step 2. Choose Security Level in the Package Installer wizard).|
BMC automatically upgrades all sandbox and production organizations on predefined dates. This automatic upgrade process is similar to how Salesforce pushes platform updates to your organization. For information about the dates on which BMC automatically upgrades sandbox and production organizations, see Release schedules.
|You do not want to assign out-of-the-box BMC Remedyforce permission sets to your users.|
If you are upgrading from a few releases prior to the latest release, you must configure the updated profile-level permissions in each interim release. BMC recommends that you first update profile-level permissions in the release that immediately follows your current release. You can then update the profile-level permissions in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.02 to 20.15.02 (Spring 15), you must first configure the updated profile-level permissions in versions 20.15.01 (Winter 15) and then update profile-level permissions in 20.15.02.
The Salesforce enhanced profile user interface enables you to apply all changes to a profile from a single page. For more information about the enhanced profile user interface, see the Salesforce Help.
This procedure is based on the enhanced profile user interface provided by Salesforce. For more information, see To enable the enhanced profile user interface.
From the Available Apex Classes list, select the Apex classes that are required for the selected profile.