Installing the BMC ProactiveNet Server on Microsoft Windows with Oracle as database

Before you begin

• Ensure that there are no BMC ProactiveNet Integration Services installed on the computer where the BMC ProactiveNet Server will be installed. If any BMC ProactiveNet Integration Services are installed on this computer, the BMC ProactiveNet Server installation fails.
• Ensure that the computer on which you are installing the product adheres to the hardware, operating system, platform, and software requirements listed in System requirements and product compatibility.
• Ensure that the computer on which you are installing the product adheres to the requirements described in Preparing for your installation.

• If you are using the Remote Desktop Connection (RDC) to install the product, then the RDC must be in console mode.
• Ensure that .NET Framework version 3.0 is installed. If you are using Windows 2008, use the Role Management tool. For more information about how to install the .NET Framework, see the Microsoft website.

•  Ensure that you perform the tasks at Preinstallation tasks for installing the BMC ProactiveNet Server with Oracle as database.

• Ensure that port 7 is opened between the BMC ProctiveNet Server and Oracle database system.

  For more information about creating an Oracle database instance for the BMC ProactiveNet Server, see Creating an Oracle database instance for the BMC ProactiveNet Server.

•  Ensure that ICMP ping is allowed allowed between the BMC ProactiveNet Server and the computer in which Oracle is installed.

To install BMC ProactiveNet Server with Oracle as database 

1. Access the installation program by using one of these methods:

   • DVD — Insert the installation DVD. In the ServerWin_pw_vX_bY directory (where X is the version number and Y is the build number), open the BPPMServer directory.
   • BMC Software EPD website (http://webapps.bmc.com/epd) — For more information about downloading the BMC ProactiveNet software, see Downloading the installation files.
2. Extract the contents of the zipped distribution file to an appropriate directory on the computer where the BMC ProactiveNet Server is upgraded.
3. Open the install.cmd file with the Run as administrator option.
4. On the Welcome page, click Next.
5. On the license agreement page, select I agree to the terms of the license agreement, and click Next.

6. On the Configuring Firewall Rules page, perform one of the following tasks, and click Next. You must configure firewall rules to allow BMC ProactiveNet processes to communicate through the firewall.

   Note

   If you turn on the firewall when Remote Desktop Protocol is running, the Remote Desktop Protocol session may get disconnected if Remote Desktop Protocol is blocked by the firewall.

   • To automatically configure the Windows Firewall rules, select Automatically configure Windows Firewall Rules.
     
     The Windows Firewall inbound rules are configured. An error message appears if you have not started the Windows Firewall.

     Note

     Ensure that you start the Windows Firewall before you configure the Windows Firewall rules. For more information about starting the Windows Firewall, see To start Windows Firewall.

   • To manually configure the firewall rules, select I will manually configure Windows Firewall Rules now before proceeding further
     • For more information about creating Windows Firewall inbound rules, see To manually configure Windows Firewall inbound rules.
     • If you prefer to use a third party firewall application, which is installed on your computer, ensure that you manually create the firewall inbound rules. For more information about creating firewall inbound rules, refer to the documentation of the third party firewall application.

7. (Cluster environment only) On the Cluster Group Configuration page, select the type of the cluster group in which to install the BMC ProactiveNet Server, Default cluster group or Custom cluster group.

   Note

   BMC recommends you to install the BMC ProactiveNet Server using a custom cluster group. Ensure that the custom cluster group is already created and the cluster is working in the specified group. The custom cluster group name must be same as the custom cluster name.

8.  On the Directory Selection page, retain the default directory (\Program Files\BMC Software\ProactiveNet), or click Browse to select a different directory, and click Next.

   Warning

   • Do not install BMC ProactiveNet Server in a root directory (for example C: or D: ), on a shared drive, or in the Documents and Settings folder.
   • While installing BMC ProactiveNet Server on a 64-bit Windows computer, ensure that you do not install it in the Program Files (x86) directory path.

9. Select the tasks that you want to configure with BMC ProactiveNet, and click Next. The following figure displays the default tasks that are selected.

   
   Configuration task selection

   
   

   If you decide not to configure ports or cell details and have not selected either Server Ports - Change defaults, Cell - Change defaults, or both the options under System Configuration Tasks in the Configuration task selection page, the Confirm Defaults page is displayed with the default cell or port details. Otherwise, the Configure Server Ports page is displayed.

10. On the Confirm Defaults page, click Next.

11. If you have selected Server Ports - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Configure Server Ports page, update the following port numbers, and click Next.

    Port name	Description
    Apache Port	Used by the BMC ProactiveNet Operations Console and web services. The default port number is 80.
    Apache SSL Port	Used by the BMC ProactiveNet Operations Console for secure channel access. The default port number is 443.
    AgentController Port	Used by the Agent Controller. The default port number is 12123.
    BMC Impact Admin Server Port	Used by BMC Impact Admin Server clients to communicate with BMC Impact Admin Server. The default port number is 3084.
    Remote Method Invocation Port	Used by the BMC ProactiveNet Operations Console. The default port is 1099.
    BMC Remedy Service Desk Port	Used by the Integration for BMC Remedy Service Desk service if BMC Atrium CMDB integration is enabled. The default port number is 3115.

12. On the Configuring BMC ProactiveNet environment deployment information page, select any one of the following options based on your BMC ProactiveNet environment.

    1. • Single Server Environment Installation

         Installing BMC ProactiveNet Server with Central Monitoring Administration

         1. Click Next.

         2. On the Configuring BMC ProactiveNet Central Monitoring Base Repository page, provide the following details, and click Next:

            • Source Directory — BMC ProactiveNet Central Monitoring Repository base file, 9.6.00_base-yyyymmdd-hhmmss.zip, where yyyymmdd-hhmmss is the date and time of the repository image. Download repository files from the BMC Electronic Product Distribution (EPD) facility or copy the files from the installation kit.
              
              

              Warning

              The directory path must not contain any of the following special characters. The installer does not support them.

              (, ), !, @, #, $, %, ^, &, *, +, =, ~, `, \, ', <, and > 

            • Destination Directory — Directory to install the BMC ProactiveNet Central Monitoring Repository

       • Multiple Server Environment Installation

         Installing BMC ProactiveNet Central Server with Central Monitoring Administration

         1. Select BMC ProactiveNet Central Server.

         2. Click Next to install BMC ProactiveNet Server as a central server with Central Monitoring Administration.

         3. On the Configuring BMC ProactiveNet Central Monitoring Base Repository page, provide the following details, and click Next:

            • Source Directory — BMC ProactiveNet Central Monitoring Repository base file, 9.6.00_base-yyyymmdd-hhmmss.zip, where yyyymmdd-hhmmss is the date and time of the repository image. Download repository files from the BMC Electronic Product Distribution (EPD) facility or copy the files from the installation kit.
              
              

              Warning

              The directory path must not contain any of the following special characters. The installer does not support them.

              (, ), !, @, #, $, %, ^, &, *, +, =, ~, `, \, ', <, and > 

            • Destination Directory — Directory to install the BMC ProactiveNet Central Monitoring Repository
         4. Click Next.

         OR

         Installing BMC ProactiveNet Child Server

         1. Select BMC ProactiveNet Child Server.

         2. Enter the following Central Server Router details, and click Next.

            Field	Description
            Host Name/IP Address	FQDN name and IP address of the Central Server Router. FQDN name comprises the host name and the domain name.
            Protocol	Protocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS protocol.
            Port	Port number with which to communicate to the Central Server Router. The default HTTP port number is 80, and the default HTTPS port number is 443.

    Configuring BMC ProactiveNet environment deployment information

    

13. If you have selected Disaster Recovery Mode - Enable under System Configuration Tasks in the Configuration task selection page , on the Configuring Disaster Recovery page, enter a valid host name alias to configure disaster recovery, and click Next. The default host name alias is pronet.

14. If you have selected Cell - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Configuring Cell page, enter the following details, and click Next.

    Field	Description
    BMC ProactiveNet cell details
    Instance Name	Name of the cell instance. The default is pncell_hostname. If you are configuring BMC ProactiveNet for disaster recovery, do not change the default cell name.
    Port	Port number in the range of 1024 to 65535. The default port for the cell is 1828.
    Encryption Key	Encryption key for the cell. The default is mc. No special characters are allowed.
    Admin cell details
    Port	Port number for the Admin cell. The default is 1827.
    Encryption Key	Encryption key for the Admin cell. The default is mc.

15. If you have selected Administrator e-mail from BMC ProactiveNet - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Administrator Information page, enter the following details to receive e-mail notifications from the BMC ProactiveNet Server, and click Next.

    Field	Description
    Sender E-mail ID	Email address that you specify as the sender of any notification e-mail messages. The format for the e-mail address must be hostName@company.com The administrator receiving the email message will know which host is having disk space problems or other issues that send notifications. The default value is blank.
    Administrator E-Mail ID	Fully qualified e-mail address of the administrator of the BMC ProactiveNet Server. The format for the e-mail address must be user@company.com. The default value is blank.
    Name or IP Address of SMTP Server	Name or IP address of the SMTP server. The default value is blank.

16. If you have selected Configure to use an Oracle database (Separately Installed) under Database in the Configuration task selection page, the Configure Database page displays.

17.  On the Configure Database page, provide the following details, and click Next.

    Field	Description
    Database
    Standalone or RAC	If you want to connect to a standalone Oracle database instance, select Standalone and provide the following details: Host Name/IP Address — Host name or IP address of the computer that is running the standalone Oracle database instance. Port — Oracle listener port on the computer. The default port is 1521. Database SID/PDB — (for Oracle 11g) Oracle database SID; (for Oracle 12c) Oracle database PDB If you are installing multiple BMC ProactiveNet Servers and configuring them to connect to the same Oracle database, ensure that value of the database SID is the same for all the servers. For more information see, Configuring multiple BMC ProactiveNet Child Servers to connect to the same Oracle database. If you want to connect to an Oracle Real Application Cluster (RAC) setup, select RAC and provide the following details: Service Name — Service name of the Oracle server If you are installing multiple BMC ProactiveNet Servers and configuring them to connect to the same Oracle database, ensure that the service name is the same for all the servers. For more information see, Configuring multiple BMC ProactiveNet Child Servers to connect to the same Oracle database. RAC SCAN Host Name — Host name of the computer that is running the Oracle RAC setup RAC SCAN Host Port — Port number through which the RAC communicates Notes When you provide the RAC SCAN host name, the pw dbconfig list displays the node count as 1 and node 1 is the SCAN host.
    Tablespace and Users
    Use Existing User or Create New User	If you have already created an Oracle user, select Use Existing User. Provide the following details, and click Next. Ensure that you run the run_oracle_db_scripts.sql script before selecting this option. For more information, see Steps to run the BMC provided script set_system_parameter_oracle_pnet.sql. To create a new Oracle user, select Create New User. This option enables you to create new users and table spaces. Provide the following details, and click Next. Ensure that you run the set_system_parameter_oracle_pnet.sql script before selecting this option. For more information, see Steps to run the BMC provided script set_system_parameter_oracle_pnet.sql.
    Username	User name of the database instance for the BMC ProactiveNet user. Do not use the terms "sys" or "system." The default user name is proact.
    Password	Password of the database instance for the BMC ProactiveNet user
    Confirm Password	Password of the database instance for the BMC ProactiveNet user

18. On the Configure Oracle Report User page, provide the following details, and click Next.

    Field	Description
    User Name	User name of the database instance that will view the default views and create reports in Oracle.
    Password	Password for this Oracle user

19.  If you have selected Create New User in the Configure Database page, on the Tablespaces and Users Settings page, provide the following details, and click Next:

    Note

    Before you create a tablespace, see Manual steps to set up an Oracle database.

    Note

    Only one data file is added to the tablespace created by the script. However, if required, you can add additional data files to the same tablespace before the tablespace is filled up. For information about adding additional data files, see Extending the tablespace.

    Field	Description
    Oracle DBA Username	Oracle database user name. The user must have SYSDBA privileges.
    Oracle DBA Password	Password for the Oracle DBA user name
    Deployment Type	Type of BMC ProactiveNet deployment. The size of the tablespace is determined by the type of deployment. The supported values are as follows: Small Medium Large
    Main Table Space Name	Name of the main tablespace to be created
    Temporary Tablespace Name	Name of the temporary tablespace to be created
    Main Tablespace Data File Name	Data file name with the absolute path for the main tablespace
    Temporary Tablespace Data File Name	Data file name with the absolute path for the temporary tablespace

20. If you have selected Atrium CMDB - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Integrating with CMDB page, provide the following details, and click Next.

    Warning

    Before you configure BMC Atrium CMDB, ensure that BMC ProactiveNet CMDB Extensions and modules are installed on the computer where the BMC Atrium CMDB is installed. If necessary, you can stop this installation, install the extensions, and then restart the BMC ProactiveNet Server installation. For information about installing the BMC ProactiveNet CMDB Extensions, see Preparing for installation

    Note

    Configuring the BMC ProactiveNet Server for integration with BMC Atrium CMDB is recommended, but not mandatory, during installation. If you do not configure the BMC ProactiveNet Server for CMDB integration during installation, you can manually configure BMC Atrium CMDB integration any time after the installation is complete. For instructions, see Configuring BMC Atrium CMDB integration.

    Field	Description
    CMDB Host	Host name of the AR Server. When integrating with the AR Server group, host name of the Load Balancer or Integration Server.
    CMDB Port	BMC Atrium CMDB or AR System Server port number. The default is 0. If the AR System is configured with a Portmapper, enter port 0.
    CMDB User	User name required to log on to the AR System Server. The default is Demo. This user requires the AR Server Administration rights.
    CMDB Password	Password required to log on to the AR System server
    UDDI Host	Host name of the UDDI registry for BMC Atrium CMDB
    UDDI Port	Port number of the UDDI registry for CMDB. The default is 8080.
    UDDI User	UDDI registry user name. The default is admin.
    UDDI Password	Password for the specified UDDI user name. The default is admin.

    Note

    The UDDI parameters are optional and used only for enabling the cross-launch to other BMC products such as Atrium AE and BMC Atrium Service Context.

    If you integrate with BMC Atrium CMDB in the AR Server Group, you must manually configure the pserver.conf file. Edit the ARSGroupMembers in the pserver.conf file and set to all AR Servers of the group that have reconciliation function enabled. See also Configuring the Publishing Server to integrate with an AR Server group.

21. If you have selected BMC Server Automation - Enable and configure under Integration Configuration Tasks in the Configuration task selection page, on the Connecting to BMC Server Automation page, provide the following details, and click Next. These inputs will be used for both cross-launch and BMC Server Automation integration.

    Field	Description
    User	User name for the BMC Server Automation server
    Password	Password for the BMC Server Automation server
    Role	Role that is defined to grant permissions to the BMC Server Automation user. The default is BLAdmins.
    Using UDDI Server	By default, the Using UDDI Server check box is selected. If you have provided the UDDI details on the Integrating with CMDB page, the UDDI details are automatically populated. If you do not use the UDDI server, clear Using UDDI Server.
    UDDI Host	Host name of the UDDI registry
    UDDI Port	Port number of the UDDI registry. The default is 8080.
    UDDI User	UDDI registry user name. The default is admin.
    UDDI Password	Password for the specified UDDI user name. The default is admin.
    Application server	BMC Server Automation application server name. The field is applicable only when you have cleared Using UDDI Server.
    Web service port	Web service port number required to connect to the BMC Server Automation server. The default web service port number is 9843. The field is applicable only when you have cleared Using UDDI Server.

22. If you have selected Single Sign On (SSO) - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Atrium SSO Information page, provide the following details, and click Next.

    Note

    The BMC ProactiveNet Server installer prompts for details that are already defined in BMC Atrium SSO. For more information about installing and configuring BMC Atrium SSO, see Configuring Single Sign-On.

    Field	Description
    Atrium SSO Server FQDN	Fully qualified name of the SSO Server
    ProactiveNet Server FQDN	Fully qualified host name of the server where BMC ProactiveNet Server is installed. By default, the host name of the server on which the BMC ProactiveNet Server is installed is displayed.
    Atrium SSO HTTPS Port	BMC Atrium SSO secure port number. The default port number is 8443.
    Searcher ID	Username created in the SSO Server and to which the 'BmcSearchAdmin' group is assigned. It is used to search all user names and groups available in the SSO Server for authentication.
    Searcher Password	Password of the Searcher ID user that you entered in the above field.
    Atrium SSO AmAdmin Password	BMC Atrium SSO Server AmAdmin password that you have entered while installing BMC Atrium SSO.

    Note

    BMC ProactiveNet Single Sign-On (SSO) integration can also be configured post installation in one of two ways:

    • Using the Post Installation Configuration UI in the Operations Console.
    • Using the pw sso commands. 

23. On the Installation Preview page, click Install.

    The Preview page displays the Installation Mode as Standalone in a case of regular installation and High-Availability (Cluster) if you installing in the high availability mode.

    The BMC ProactiveNet Server installation process takes a while to complete. After a successful installation, a command line prompt is displayed with a list of the pw server processes that started running.

24. On the Installation Summary window, select View Logs to open the installation logs, or click Done to complete the installation.

    Note

    If the DNS configurations are not correct in a computer, a warning message, No DNS Entry Found, is displayed. You can either correct the DNS configuration and restart the installation, or if you want to continue with the installation, provide the IP address instead of the host name when you are required to enter the host name.

For more information about creating and setting up the Oracle database, see Steps to run the BMC provided script set_system_parameter_oracle_pnet.sql.

To start the Windows Firewall

1. Start the Windows Firewall service from services.msc.
2. Run the following commands to turn on the firewall:
   • (Microsoft Windows 2008 R2) netsh advfirewall set allprofiles state on
   • (Microsoft Windows 2008) netsh firewall set opmode mode = ENABLE
   • (Microsoft Windows 2012 R2) netsh advfirewall set allprofiles state on
   • (Microsoft Windows 2012) netsh firewall set opmode mode = ENABLE


To manually configure Windows Firewall inbound rules

1. Start the Windows Firewall, as described in To start Windows Firewall.
2. Configure the Windows Firewall inbound rules for the following pw processes. For more information about configuring Windows Firewall inbound rules, see To create an inbound firewall rule for a program or service from the Microsoft Technet Library:
   • pw/jre/bin/java_jboss.exe
   • pw/apache/bin/httpd.exe
   • pw/jre/bin/java_jsrv.exe
   • pw/jre/bin/java_agent.exe
   • pw/jre/bin/java_cntl.exe
   • pw/jre/bin/java_tunnel.exe
   • pw/jre/bin/java_rate.exe
   • pw/jre/bin/java_ps.exe
   • pw/Sybase/bin64/dbsrv16.exe
   • pw/server/bin/mcell.exe
   • pw/pronto/bin/ProactiveNetService.exe
   • pw/pronto/bin/ProNetAgent.exe

Related topics

Configuring multiple BMC ProactiveNet Child Servers to connect to the same Oracle database

Installation and uninstallation issues