BMC PATROL Agent for failovers

This section details troubleshooting information for a BMC PATROL Agent in a cluster environment that supports failovers.

One virtual IP address for each group or package

For BMC PATROL Console applications and utilities to communicate with the agent after a group or package has failed over to another host, you must assign a virtual IP Address to the cluster application. A virtual IP address assigned to your DNS server or other host name/IP address resolution table guarantees that the console application can communicate with the agent regardless of which host it is running on.

BMC PATROL must recognize the virtual IP address

The cluster application's virtual IP address must be included in this list of IP addresses for the agent. This list is set in /AgentSetup/IPAddresses. BMC PATROL does not accept communication packets from IP addresses that it does not recognize.

Local KM customizations

Local customizations are stored in the Knowledge Module with a host name designation. The only name that can be used is the actual host name of the BMC PATROL Agent host. For this reason, it is important to use the actual host name when adding a BMC PATROL Agent to the developer console. Using the actual host name ensures that the BMC PATROL Agent loads the customizations.

Local customizations made using this method will not behave consistently when a failover occurs.