PDFs and videos

Videos

The following topics contain videos that supplement or replace the text-based documentation.

Important: The videos are recorded using the earlier version of BMC Helix ITSM and are valid for BMC Helix ITSM 9.1 and later.

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  Archiving
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  Automating service management by using BMC Helix Cognitive Automation
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  Broadcasting messages
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  Configuring operational catalogs
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  Configuring product catalog information
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  Creating companies
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  Creating sites and other locations
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  Creating support groups
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  Data Management
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  Downloading and creating data load spreadsheets
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  Example of using the platform REST API to create an incident entry
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  Example of using the platform REST API to retrieve work information related to an incident
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  Generating reports with BIRT
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  Integrating BMC Helix ITSM with BMC Cloud Lifecycle Management
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  Managing the Archiving process policies