Generating reports with BIRT

BMC Helix ITSM provides a variety of predefined reports to help you with quick and easy access to information about your system. Use the Report console to generate these reports. You can use qualifications to narrow down the information presented in the predefined reports. 

https://youtu.be/n_5tbifs-YA

To generate a report without qualifications

1. On the Application Console, select Functions > Reports.
2. On the Report Console, select one of the following options under Show:
   • All Reports, which displays all available reports
   • Created by me, which displays reports that you created
3. In Category, select applicationName > reportCategory > reportName.
   A list of available reports is displayed. Reports are organized by category, some of which contain subcategories. The reports that you see vary according to which applications are installed.
4. Select the report that you want to run and click Run.
   If you select a report that requires additional parameters, you are prompted to enter the required parameters. For example, if the selected report requires a date range, the date range field is displayed.

5. Enter the required parameters if needed, and click OK.

To generate a report with qualifications

You can manage the scope of a report by adding qualifications to the criteria that the report engine uses to generate the report content. You can set the report to search only specified fields for particular values.

1. In the Application Console, select Functions > Reports.
2. In the Report Console, select one of the following options under Show:
   • All Reports, which displays all available reports
   • Created by me, which displays reports that you created
3. In Category, select applicationName > reportCategory > reportName.
   A list of available reports is displayed. Reports are organized by category, some of which contain subcategories. The reports that you see vary according to which applications are installed.
4. Select the Show Additional Filter option.
   Along with a list of available fields, the simple query builder and the advanced query builder sections are displayed. You use the simple query builder to quickly construct a simple query. Alternatively, advanced users can use the advanced query builder to build the query by using AR System query syntax. For additional information about the AR System Report Console, see Reporting on Remedy application activity .

5. From the Available Fields list, select a field name and click Add next to the simple query builder.

6. Click the down arrow next to the field name listed in the qualification box, and select the appropriate operator. Enter or select a value for the field in the column.

   Example

    If you want to enter 001 as the Cost Center qualification, select the Cost Center field, click the down arrow next to the field and select =, and then enter 001 in the column.

7. Repeat steps 5 and 6 for each field that you want to include in the report.

8. After you complete defining the qualifications, click Run.

To generate a report by using advanced qualifications

You can build advanced qualifications by using field names, keywords, and operators.

1. In the Application Console, select Functions > Reports.
2. In the Report Console, click Show and select either All Reports or Created by me.
3. In Category, select applicationName > reportCategory > reportName.
   Reports are organized by category, some of which contain subcategories. 
4. Select the Show Additional Filter option.
   Along with a list of available fields, the simple query builder and the advanced query builder sections are displayed. You use the simple query builder to quickly construct a simple query. Alternatively, you can use the advanced query builder to build the query by using AR System query syntax. For additional information about the AR System Report Console, see Reporting on Remedy application activity .
5. Select Available Fields, click Add next to the advanced query builder and use the AR System query syntax to build your qualification.
   Construct your qualification by using the various operators available in the qualification builder.
   To remove a qualification, select the qualification and click the Delete icon.
6. After you finish defining advanced qualifications, click Run to view the updated report.