This content pack contains saved searches and dashboards.
The following table describes the components included in this content pack.
| Saved search | Description |
|---|---|
| Change management | |
| Change Request Class | Displays the results filtered on the change request type (Change_Timing field). This field can have values such as Normal, Emergency, Expedited and so on. Included in dashboard: Yes |
| Change Resolution | Displays the results based on the status reason (for example, Approval Error, Manager Intervention, Support Group Communication and so on) and where the change request status is Closed, Completed, Cancelled, or Rejected. Included in dashboard: Yes |
| Changes by Category | Displays all the incoming change requests filtered by the reason for the change, for example, Fix/Repair, Maintenance, Upgrade and so on. Included in dashboard: Yes |
| SLA - Change | Displays the change requests filtered by the SLM status. The SLA - Change search excludes those change requests for which the SLM status is "No Service Target Assigned." This search can be useful to understand the change requests that are meeting or violating the SLAs. Included in dashboard: Yes |
| Incident management | |
| Incident Count | Displays all the incidents that can help you analyze the incident trend. Included in dashboard: Yes |
| SLA - Incident | Displays the incidents filtered by the SLM status. The SLA - Incident search excludes those incidents for which the SLM status is "No Service Target Assigned." This search can be useful to understand the incidents that are meeting or violating the SLAs. Included in dashboard: Yes |
| Dashboard | |
| Remedy Change | Provides a summary of the following aspects related to change management data for the previous seven days:
|
| Remedy Incident | Provides a summary of the following aspects related to incident management data for the previous seven days:
|
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks