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    This content pack contains saved searches and dashboards.

    The following table describes the components included in this content pack.

    Saved searchDescription
    Change management
    Change Request Class

    Displays the results filtered on the change request type (Change_Timing field). This field can have values such as Normal, Emergency, Expedited and so on.

    Included in dashboard: Yes

    Change Resolution

    Displays the results based on the status reason (for example, Approval Error, Manager Intervention, Support Group Communication and so on) and where the change request status is Closed, Completed, Cancelled, or Rejected.

    Included in dashboard: Yes

    Changes by Category

    Displays all the incoming change requests filtered by the reason for the change, for example, Fix/Repair, Maintenance, Upgrade and so on.

    Included in dashboard: Yes

    SLA - Change

    Displays the change requests filtered by the SLM status. The SLA - Change search excludes those change requests for which the SLM status is "No Service Target Assigned." This search can be useful to understand the change requests that are meeting or violating the SLAs.

    Included in dashboard: Yes

    Incident management
    Incident Count

    Displays all the incidents that can help you analyze the incident trend.

    Included in dashboard: Yes

    SLA - Incident

    Displays the incidents filtered by the SLM status. The SLA - Incident search excludes those incidents for which the SLM status is "No Service Target Assigned." This search can be useful to understand the incidents that are meeting or violating the SLAs.

    Included in dashboard: Yes

    Dashboard 
    Remedy Change

    Provides a summary of the following aspects related to change management data for the previous seven days:

    • Change Request Class: Change requests by type. 
      (Saved search: Change Request Class; Summarization Field: Change_Timing)
    • Change Resolution:  Change requests by status reason.
      (Saved search: Change Resolution; Summarization Field: Status_Reason)
    • Change by Category: Change requests by the reason for the change.
      (Saved search: Changes by Category; Summarization Field: Reason_For_Change )
    • SLA: Change requests by SLM status.
      (Saved search: SLA - Change; Summarization Field: SLM_Status)
    Remedy Incident

    Provides a summary of the following aspects related to incident management data for the previous seven days:

    • Incident Count: Incidents by priority.
      (Saved search: Incident Count; Summarization Field: Priority)
    • Incident Trend:  Incidents by status.
      (Saved search: Incident Count; Summarization Field: Status)
    • Incident by Assigned Group: Incidents by assigned group.
      (Saved search: Incident Count; Summarization Field: Assigned_Group)
    • SLA: Incidents by SLA status.
      (Saved search: SLA - Incident; Summarization Field: SLM_Status)
     


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