This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Troubleshooting AR Registry plug-in issues

The AR System Registry plug-ins are used to register, modify, and unregister the web services.

To troubleshoot AR System Registry plug-in issues


  1. Verify the AR System Registry plug-in configuration.
    For more information, see AR Registry plug-in configuration.
    For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating configuration settings by using the AR System Configuration Generic UI form.
  2. Troubleshoot common plug-in-related issues.
    For more information, see the General approach for troubleshooting plug-in issues.
  3. To further investigate the issue, enable the following logs:

To enable logs for the AR System Registry plug-in

  1. In a browser, open the AR System Administration Console, and select System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Go to the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level list, select DEBUG.
  5. Click Apply

The arjavaplugin.log file generates the debug logs for the AR System Registry plug-in.

Important

For ARDBC Registry plugin, all messages are logged with the <ARSYS.ARDBC.REGISTRY> prefix.
For AR System Filter Registry plugin, all messages are logged with the <ARSYS.ARF.REGISTRY> prefix.

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