This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Troubleshooting plug-in issues

Several plug-ins are installed and configured during the AR System installation. To know more about the plug-in types that are supported, see the Plug-in types supported by AR System.


While working with the plug-ins, you may encounter the following issues:

  • A plug-in does not load.
  • A plug-in fails to start or times out.
  • The plug-in server is not running and does not load the plug-ins.
  • The plug-in server is not responding and all the plug-ins time out.
  • The plug-in server occasionally times out as it is not configured to handle the volume of plug-in calls.
  • A plug-in error occurs.
  • AR System server fails to establish a connection with the plug-in server.
  • AR System server times out when connecting to the plug-in server.
  • No errors occur, but you want to see the debug logging to understand the behavior of the plug-in.

The above issues may occur on one or more servers in a server group. To effectively resolve the issue, you should first isolate the issue to the server, plug-in, or to the context.

For more information, see the following topics:

Action Reference
Learn about the guidelines to isolate the issue to the server, plug-in, or to the context.General approach for troubleshooting plug-in issues
Learn to enable all relevant logs to capture concurrent activity during testing.Enabling server-side AR System logs
Learn to troubleshoot issues with plug-in servers.Troubleshooting issues with plug-in servers
Learn to troubleshoot issues with the AR System Database Connectivity (ARDBC) plug-ins.Troubleshooting issues with ARDBC plug-ins
Learn to troubleshoot issues with the AR System Filter API plug-ins.Troubleshooting issues with AR System Filter API plug-ins
Learn to troubleshoot issues with AR System External Authentication (AREA) plug-ins.Troubleshooting issues with AREA plug-ins

Watch the following video (26:00) to learn more about Plug-in server basics.

 https://youtu.be/s_YVSX4ct8g

Watch the following video (46:35) to learn more about  troubleshoot the Plug-in server.

 https://youtu.be/7W0rEAc-Zpo

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