Navigating the BMC ProactiveNet Operations Console

The BMC ProactiveNet Operations Console is a web-based application that provides options to navigate through BMC ProactiveNet and view all of the information collected and computed by the BMC ProactiveNet Server related to events, views, and graphs.

The following figure shows the default view in the BMC ProactiveNet Operations Console and the major areas within this console.

The following sections describe the areas of the console:

Navigation tree

The navigation tree shows an at-a-glance synopsis of events and views. Event and component folders are displayed hierarchically and are divided into the following categories, or nodes:

• Global: Based on permissions, you can create event and component folders under this node, including folders for configuration items (CIs) associated with a service model. When you create a folder under this node, all BMC ProactiveNet users can view and access that folder.
  The Global node contains the following default collectors:
  • Event Collectors, which displays the entire event collector hierarchy
  • Abnormalities, which displays all the abnormality events
  • Services, which displays all the services
  • Groups, which displays all the groups
  • Devices, which displays all the devices
  • Monitors, which displays a list of events for monitors created on the devices monitored by BMC ProactiveNet
• My Folders: Based on permissions, you can create event and component folders under this node, including folders for CIs associated with a service model. When you create a folder under this node, only you can view and access that folder.

To further organize your display, beneath these top-level folders you can add event and component folders, including folders for configuration items (CIs) associated with a service model. Your ability to add event and component folders depends on your permissions.

The severity icons for a collector dynamically change depending on the severity level of the events for that collector. For example, if there is a Critical event on one of the devices, the green icon changes to a red icon, indicating a Critical event. The icons enable you to see the status of devices on your system immediately.

For more detailed information, see BMC ProactiveNet Documentation.

Navigation drawers

The navigation pane in the Operations Console contains a series of drawers that enable you to navigate through BMC ProactiveNet functions and views. You can select which drawers to display in the navigation pane.

The following table describes the available drawers in the navigation pane and describes their functions.

Event and component folders

Event and component folders enable you to organize cells and collectors to make event displays meaningful for operators. For example, you might create an event folder for collectors that gather database warning events and allow only operators who are database administrators access to that event folder.
You can drag components from one existing folder to another within the top-level folders in the navigation tree. You also can drag and drop CIs from the Tile or Graph view to an existing folder in the Services folder.

Event folders

An event folder is a grouping of collectors that shows the relationship of events or abnormalities through the hierarchy of the navigation tree. Administrators define event folders and associate them with one or more collectors. Each level of the collector is shown as a node under the event folder. An event list is associated with the lowest level nodes of an event folder. The parent level of an event folder represents all of the events or abnormalities associated with the collectors.

Event collectors

Event collectors gather events for display in an event list to provide operators with meaningful groups of events or abnormalities and to show relationship through the hierarchy of the nodes in the navigation tree. To access the event list for a collector, operators click the collector node in the navigation tree.
Event collectors are dynamic or static. Nodes for dynamic collectors appear or disappear from the navigation tree based on whether or not events are present that meet the criteria for those collectors. Nodes for static collectors remain in the navigation tree regardless of whether events are present or not.

Component folders

A component folder is a grouping of groups, services, or devices from several different event lists (collectors) that shows the relationship of groups, services, or devices through the hierarchy of the navigation tree. Administrators define component folders and associate them with one or more groups, services, or devices.
Each level of the component folder is shown as a node under the parent component folder. An event list is associated with the lowest level nodes of a component folder.
The parent level of a component folder represents all of the events associated with the groups, services, or devices.

Component folders are static or dynamic. You populate static component folders by selecting from a list of objects. You populate dynamic component folders by creating a query. Static folders always contain only the objects that you manually select. Dynamic folders contain the objects that match the query, so the contents of these folders can change without further editing.

Operations Console views

The following table shows the different views that are available, depending on what object you select in the navigation tree. Each view is accessed by clicking the associated Console view icon. If a view is not available for the object that is selected in the navigation tree, the icon for that view is not displayed in the toolbar.

For more detailed information, see BMC ProactiveNet Documentation.