Troubleshooting event propagation

Single-click integration validation fails for the Check event propagation to gateway test or Events are not propagated to the integration gateway.

• Verify whether the integration with ITSM is configured correctly in the BMC ProactiveNet Operations Console > Options > Administration > Integrations with other BMC products section.
• Verify whether the details such as the mid tier host name, port number, AR server host name, port number, username and password are correct.
  
• For Level 1 and Level 2 use cases, ensure that the propagation policy is enabled in the BMC ProactiveNet Administration Console.