Welcome to the online solution-level documentation for BMC Service Resolution 3.0, its service packs and patches.
BMC Service Resolution is a solution that creates infrastructure incidents and application/service-aware incidents, informing you proactively of issues in the IT environment. This documentation space contains information about the BMC Service Resolution 3.0 solution release features, recommendations, and key concepts.
The documentation in this space supplements the existing product documentation of Supported products and versions.
Note
The latest release of BMC Service Resolution is Service Pack 1: 3.0.01. You can download the installer from BMC Electronic Product Distribution (EPD) site. See Downloading the installation file.
When viewing a product suite's latest version in EPD, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.
The installation program includes the latest service packs and patches. If you just installed the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released, you will perform an upgrade of the product to apply the latest changes.
PDFs
What's new
Announcement, October 29, 2015
Patch 1 for Service Pack 1: 3.0.01.001 is delivered with support extended for integrating BMC Service Resolution version 3.0.01 with BMC TrueSight Infrastructure Management 10.0.
Announcement, June 05, 2015
Service Pack 1: 3.0.01 is delivered with support extended for BMC TrueSight Infrastructure Management/BMC ProactiveNet 9.6.
Announcement, April 02, 2015
Service Pack 1: 3.0.01 is delivered as a solution for BMC TrueSight Infrastructure Management/BMC ProactiveNet and BMC IT Service Management product suites. This release includes support for BMC TrueSight Infrastructure Management/BMC ProactiveNet 9.5 Service Pack 1 only.
For a summary of enhancements in this service pack, see Release notes and notices.
Announcement, December 04, 2014
BMC Service Resolution 3.0 is delivered as a solution for BMC TrueSight Infrastructure Management/BMC ProactiveNet and BMC IT Service Management product suites.
For a summary of new features and enhancements, see Release notes and notices.
The following interactive graphic summarizes the BMC Service Resolution 3.0 enhancements. (The graphic may take a few seconds to load.)
Where to start
- To understand the key concepts and philosophy, see Key concepts.
- To install BMC Service Resolution 3.0, see Installing.
- To understand the supported integrations, see Integrating.
- To configure BMC Service Resolution 3.0, see Configuring.
- To troubleshoot issues, see Troubleshooting.
BMC contributors content
For additional information, you can also refer to the following webinar conducted by BMC Support.
You can also connect with other users for related discussions on the BMC Service Resolution Community.
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks