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    BMC Service Resolution 3.0

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    Compatibility matrix for Service Pack 1: 3.0.01

    Notes

    • Currently, BMC Service Resolution 3.0.01 supports BMC TrueSight Infrastructure Management 10.0.00 and later on Microsoft Windows only. See Patch 1 for Service Pack 1: 3.0.01.001.
    • To get the Service Pack 1:3.0.01 features on BMC TrueSight Infrastructure Management, after installing the latest BPPM hotfix, you need to run the 3.0.01 BPPM installer on the Infrastructure Management computer. For more information, see Service Pack 1: 3.0.01.
    • To get the Service Pack 1:3.0.01 features on BMC Remedy ITSM, you need to run the 3.0.01 ITSM installer on the BMC Remedy ITSM computer. For more information, see Service Pack 1: 3.0.01.
    • If your are publishing Configuration Items from BMC Atrium CMDB to BMC ProactiveNet/BMC TrueSight Infrastructure Management, you must install the relevant versions of BMC Atrium CMDB Extensions on the BMC Remedy ITSM computer.

     

    The following table lists the combinations of products and their versions that BMC Service Resolution 3.0.01 supports:

     BMC Remedy ITSMBMC Remedyforce
     8.1.008.1 Service Pack 18.1 Service Pack 29.0.00 and 9.0 SP1
    		20.14.02.021.038

    BMC TrueSight Infrastructure Management 10.0 (Windows only)

    Note: You need to install Patch 1 for Service Pack 1: 3.0.01.001

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    (tick)

    (tick)

    (tick)

    (tick)

    BMC ProactiveNet 9.6

    Note: Install the latest hotfix on BMC ProactiveNet 9.6

    (tick)

     

    (tick)

    (tick)

    (tick)

     

    		(tick)

    BMC ProactiveNet 9.5 Service Pack 1.


    N    ote: Install the latest hotfix on BMC ProactiveNet 9.5 Service Pack 1.

    (tick)

    (tick)

    (tick)

    (tick)

     

    (tick)

    BMC Control-M Workload Automation 8.0 (Windows only)

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    		(tick)(error)

    Compatibility matrix for BMC Service Resolution 3.0.00

     

    Notes

    • To get the BMC Service Resolution features on BMC Remedy ITSM, you need to install BMC Service Resolution on the BMC Remedy ITSM computer. See Installing BMC Service Resolution 3.0 for BMC Remedy IT Service Management.
    • If you have installed BMC Remedy ITSM Service Pack 2 Patch 001 (8.1.02.001), you need not install the BMC ProactiveNet Extensions because the extensions are available out of the box in this patch.

    The following table lists the combinations of products and their versions that BMC Service Resolution 3.0 supports:

     BMC Remedy ITSMBMC Remedyforce
     8.1.008.1 Service Pack 18.1 Service Pack 29.0.00 and 9.0 SP1
    		20.14.02.021.038
    BMC TrueSight Infrastructure Management 10.0(tick)(tick)(tick)(tick)(tick)

    BMC ProactiveNet 9.6

    Note: You need to enable BMC Service Resolution. See Enable BMC Service Resolution.

    (tick)

    (tick)

    (tick)

     

    (tick)

     

    (tick)

    BMC Control-M Workload Automation 8.0 (Windows only)

    (tick)

    (tick)

    (tick)

    		(tick)(error)

     

    Detailed BMC Service Resolution interoperability matrix

    Refer to the following information to know interoperability between different BMC Remedy ITSM and BMC TrueSight Infrastructure Management combinations supported by BMC Service Resolution. This information helps you to decide which version of BMC Service Resolution and CMDB Extensions can be installed on computers using different combinations of ITSM and BMC TrueSight Infrastructure Management integration setups.

      I am using... I am using... Should I install Intelligent Ticketing 2.0 on ITSM? Should I install BMC Service Resolution 3.0 on ITSM? Should I install BMC Service Resolution 3.0.01 on ITSM? Do I need to install CMDB extensions on ITSM?
      ITSM 8.1 SP2 BMC ProactiveNet 9.6 (tick) (tick) (tick) (tick)
      ITSM 8.1 SP2 Patch 001 BMC ProactiveNet 9.6 (tick) (tick) (tick) (tick)
      ITSM 9.0 BMC ProactiveNet 9.6

      (tick)

      		 (tick) (tick) (tick)
      I am using... I upgrade ITSM to... Should I install Intelligent Ticketing 2.0 on ITSM? Should I install BMC Service Resolution 3.0 on ITSM? Should I install BMC Service Resolution 3.0.01 on ITSM? Do I need to install CMDB extensions on ITSM?
      BMC ProactiveNet 9.6 and ITSM 8.1 ITSM 8.1 SP2 Patch 1 (minus) (tick) (tick) (tick)
      BMC ProactiveNet 9.6 and ITSM 8.1 SP2 Patch 1 ITSM 9.0 (minus) (tick) (tick) (tick)
      I am using... I upgrade ITSM to... Should I install Intelligent Ticketing 2.0 on ITSM? Should I install BMC Service Resolution 3.0 on ITSM? Should I install BMC Service Resolution 3.0.01 on ITSM? Do I need to install CMDB extensions on ITSM?
      BMC ProactiveNet 9.5 and ITSM 7.6.04 SP4 BMC ProactiveNet 9.6 and ITSM 8.1 SP1/SP2 (minus) (minus) (tick) (tick)
      BMC ProactiveNet 9.6 and ITSM 8.1 SP1/SP2 BMC ProactiveNet 9.6 and ITSM 8.1 SP2 Patch 1 (minus) (minus) (tick) (tick)
      BMC ProactiveNet 9.6 and ITSM 8.1 SP2 Patch 1 BMC ProactiveNet 9.6 and ITSM 9.0 (minus) (minus) (tick) (tick)
      BMC ProactiveNet 9.6 and ITSM 8.1 SP2 Patch1

      BMC TrueSight Infrastructure Management 10.0 and ITSM 9.0

      		 (minus) (minus) (tick)  (tick)

      Related topics

      Service Pack 1: 3.0.01

      Installing BMC Service Resolution 3.0 for BMC Remedy IT Service Management

      5 Comments

      1. Steve Terry

         

      2. Salvador Renteriâ­a ibarra

        Yes customers are asking compatibility for TSOM 10

         

      3. Charles Kelley

         

        1. Ashwini Mathad

           

      4. Jeff DesRoches

         

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