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This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy Deployment 20.02

Release notes and notices

Learn what’s new or changed for installation and deployment of BMC Remedy ITSM 20.02.00, 20.02.01, 20.02.02, 20.02.03, 20.02.04, and 20.02.05, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release for deployment of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1 Open link , 9.0 Open link , 9.1 Open link , 18.05 Open link , 18.08 Open link , 19.02 Open link , and 19.08 Open link

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The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Related topics

Known and corrected issues

BMC Atrium Core Release notes and notices Open link

Remedy AR System Release notes and notices Open link

Remedy Single Sign-On release notes and notices Open link

Remedy IT Service Management Suite Release notes and notices Open link

BMC Service Request Management Release notes and notices Open link

BMC Service Level Management Release notes and notices Open link

Remedy Smart Reporting Release notes and notices Open link

DateTitleSummary
April 10, 2024Patch 6 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch.

Issues that were corrected by 20.02 patch 06 and issues that remain open

October 10, 2023Patch 5 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch.

Issues that were corrected by 20.02 patch 05 and issues that remain open

January 13, 2023Patch 4 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch. 

October 23, 2022Patch 3 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues.

October 06, 2020Patch 2 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues. Patch 02 contains the updates delivered in Patch 01 for version 20.02, including Adobe Flash replacement capabilities.

Additionally, this patch contains a list of objects modified or added in the Remedy platform components.

Important

Before you install the 20.02.02 patch, ensure that Remedy platform components are upgraded to version 20.02.

Because this patch includes the updates delivered in Patch 01 for version 20.02, you can directly upgrade to Patch 02 from version 20.02.

August 28, 2020Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 02 (20.02.02) of Remedy IT Service Management Suite.

This patch consolidates all the hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues.

Additionally, this patch contains a list of objects modified or added in the Remedy platform components.

February 21, 202020.02 enhancements

Enhancements available in this release:

  • Remedy ITSM supported operating system updates
  • Additional configuration checks
  • Removal of bundled Tomcat from the Remedy ITSM Suite installers

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Last modified by Maithili Deshpande on Apr 12, 2024
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