Store administrators can configure their BMC MyIT store and add service request definitions (SRDs), which enable end users to create service request tickets that track software requests.
An SRD can be defined at the following levels:
Some examples of possible SRDs are:
Notes
If you do not specify an SRD for the product, the SRD specified in the field will be used.
To toggle between looking up SRDs by name or ID, click Enter SRDs by Name or Enter SRDs by ID.
You can click Prefill SRD Questions to map BMC AppZone data fields with SRD questions so that the request form is prefilled with known data.
(Optional) Select the Enable Catalog check box to enable store users to view the catalog from which they can request product or services.
If you do not select the check box, your store users will see only the applications that are assigned to them.
(Optional) Click Import all users from MyIT instance to perform a bulk import of all user profiles from BMC MyIT and update or create all users in the BMC AppZone user database.
This button is only visible if the MyIT server has been set.
(Optional) Click Sync applications with MyIT instance to add the BMC AppZone product profiles to the BMC MyIT database that houses social data and the data that is used for searches in the MyIT Superbox.
Note
You must synchronize your applications with your MyIT instance for the social timelines to work and you must perform this action at least once when your store is initially enabled with BMC MyIT.
Click Update to save your store settings.
Configuring the AppZone integration
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Chris Williams