This topic describes how to install the App Visibility server components with the installation wizard. You can use the installation wizard, as described in this topic, or perform a silent installation (also called unattended installation), which requires no user interaction during installation and can be deployed over several computers.
The App Visibility server includes the following components:
- One App Visibility portal component
- One or more App Visibility collector components
- One or more App Visibility proxy components
For details about the components, see Installing the App Visibility server components.
Perform the following procedures to install the App Visibility server components. For a very small environment or a test environment, you can install the portal, one collector, and one proxy on the same computer. When the App Visibility portal and collector components are installed on the same computer, they share the same database.
For most production environments, you install one App Visibility portal on one computer, several App Visibility collectors (each on a separate computer), and App Visibility proxies on separate computers that are in the network's demilitarized zone (DMZ).
This topic presents the following sections:
Ensure that you have completed all preinstallation tasks.
The App Visibility proxy uses SSL-encrypted beacons and injection requests and therefore requires a KeyStore with a certificate that is trusted by the end users’ browsers. You can import the KeyStore during proxy installation or after installation.
Click here to expand steps.
- On the computer where you want to install the App Visibility portal, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the App Visibility Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. Select Install App Visibility Portal and then click Next.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
On the Portal Configuration page, define the following options and then click Next.
Ensure that the App Visibility portal ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Option | Description |
|---|
| Portal Connection |
|---|
Communication Port | Listening port of the App Visibility portal The default port is 8100. |
| KM Integration and Supportability Port | Listening port of the portal support console A support console, which helps detect issues, is automatically activated with one-way SSL authentication. The default port is 8101. |
Enter the following values on the Database Configuration page and then click Next.
Ensure that the port number is available.
Option | Description |
|---|
| Database Port | Listening port of the App Visibility portal database The new database is created under the installationDirectory\ADOP_DB directory. The default port is 8800. |
Data Retention Time (days) | Number of days before which the historical data on the App Visibility portal database is overwritten The overwrite function launches automatically when the system reaches the specified retention time. The default time is 35 days |
Maximum Data Storage (GB) | Maximum disk space allowed for data storage When the database reaches the maximum size, historical data is overwritten, regardless of the value defined in the database retention time parameter. For information about sizing considerations for components installed on the server, see Sizing App Visibility and Synthetic TEA Agent components. The default size is 100 GB. |
Verify that the information on the Installation Preview page reflects your installation correctly. Click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- If the operating system's host name is incorrect or you want the App Visibility portal to use an IP address to connect to other components, change the host name for communication with the portal.
Click here to expand steps.
- On the computer where you want to install the App Visibility collector, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the BMC TrueSight App Visibility Manager Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. Select Install App Visibility Collector and then click Next.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
On the Collector Configuration page, provide the following system connection information and then click Next.
Ensure that the App Visibility collector ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Option | Description |
|---|
Communication Port | Listening port of the App Visibility collector The default port is 8200. |
| Supportability Port | Listening port of the collector support console A support console, which helps detect issues, is automatically activated with one-way SSL authentication. The default port is 8201. |
If you install the App Visibility collector on a computer that does not have an App Visibility portal installation, enter the App Visibility portal connection information, click Test Connection to check communication with the portal, and then click Next.
Click here to expand.
Option | Description |
|---|
Portal Host or IP
| App Visibility portal host name or IP address |
Portal Port | Listening port of the portal Enter the same port number that you entered in portal configuration steps. The default value is 8100. |
On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility collector, and then click Next.
Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing. App Visibility Manager components use this address to communicate with the component you are installing. Other services that need to access this component, such as a load balancing server, must also use this address.
Enter the following values on the Database Configuration page.
Ensure that the port number is available.
Option | Description |
|---|
| Database Port | Listening port of the App Visibility portal database The new database is created under the installationDirectory\ADOP_DB directory. The default port is 8800. |
Data Retention Time (days) | Number of days before which the historical data on the App Visibility collector database is overwritten The overwrite function launches automatically when the system reaches the specified retention time. The default time is 35 days. |
Maximum Data Storage (GB) | Maximum disk space allowed for data storage When the database reaches the maximum size, historical data is overwritten, regardless of the value defined in the database retention time parameter. For information about sizing considerations for components installed on the server, see Sizing App Visibility and Synthetic TEA Agent components. The default size is 100 GB. |
Verify that the information on the Installation Preview page reflects your installation correctly. Click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- If the operating system's host name is incorrect or you want the App Visibility collector to use an IP address to connect to other components, see Changing App Visibility collector settings.
Click here to expand steps.
- On the computer where you want to install the App Visibility proxy, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the BMC TrueSight App Visibility Manager Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. Select Install App Visibility Proxy and then click Next.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
On the Proxy Configuration page, provide the following port numbers and then click Next.
Ensure that the port numbers are available.
Option | Description |
|---|
Proxy Communication Port | Listening port of the proxy, communication from the portal and collector The default port is 8300. |
Supportability Port | Listening port of the proxy support console A support console, which helps detect issues, is automatically activated with one-way SSL authentication. The default port is 8301. |
Beacon Receiver HTTP Port | Listening port of the beacon receiver, HTTP communication from the end users' browsers The default port is 880. |
Beacon Receiver HTTPS Port | Listening port of the beacon receiver, HTTPS communication from the end users' browsers The default port is 8444. |
On the Proxy KeyStore Configuration page, choose an import option, and then click Next:
- Import the KeyStore file now:
Ensure that Import KeyStore file now is selected.
Select the KeyStore type, JKS or PKCS12.
Enter the KeyStore password, if one exists.
The KeyStore password cannot contain the following characters: | ^ ; " < > ,
Enter the full path or browse to the location of the KeyStore file.
- Import the KeyStore post-installation or change the protocol to work with HTTP.
If you are installing the App Visibility proxy on a computer that does not have an App Visibility portal installation, enter the App Visibility portal connection information, and then click Next.
Click here to expand.
Option | Description |
|---|
Portal Host or IP
| App Visibility portal host name or IP address |
Portal Port | Listening port of the portal Enter the same port number that you entered in portal configuration steps. The default value is 8100. |
On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility proxy, and then click Next.
Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing. The App Visibility Manager components use this address to contact the computer on which you are installing.
Verify that the information on the Installation Preview page reflects your installation correctly. Click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- If the operating system's host name is incorrect or you want the App Visibility proxy to use an IP address to connect to other components, see Changing App Visibility proxy settings.
Click here to expand steps.
- On the computer where you want to install the App Visibility portal, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the BMC TrueSight App Visibility Manager Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. Select the App Visibility server component or components that you want to install, and then click Next:
Install App Visibility Portal
Install App Visibility Collector
Install App Visibility Proxy
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
(For portal installation) On the Portal Configuration page, define the following options, and then click Next.
Ensure that the App Visibility portal ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Option | Description |
|---|
| Portal Connection |
|---|
Communication Port | Listening port of the App Visibility portal The default port is 8100. |
| KM Integration and Supportability Port | Listening port of the portal support console. A support console, which helps detect issues, is automatically activated with one-way SSL authentication. The default port is 8101. |
(For collector installation) On the Collector Configuration page, provide the following system connection information and then click Next.
Ensure that the App Visibility collector ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Option | Description |
|---|
Communication Port | Listening port of the App Visibility collector The default port is 8200. |
| Supportability Port | Listening port of the collector support console. A support console to help detect issues is automatically activated with one-way SSL authentication. The default port is 8201. |
(For App Visibility proxy installation) On the Proxy Configuration page, provide the following port numbers and then click Next.
Ensure that the port numbers are available.
Option | Description |
|---|
Proxy Communication Port | Listening port of the proxy, communication from the portal and collector The default port is 8300. |
Supportability Port
| Listening port of the proxy support console. A support console to help detect issues is automatically activated with one-way SSL authentication. The default port is 8301. |
Beacon Receiver HTTP Port
| Listening port of the beacon receiver, HTTP communication from the end users' browsers The default port is 880. |
Beacon Receiver HTTPS Port
| Listening port of the beacon receiver, HTTPS communication from the end users' browsers The default port is 8444. |
(For App Visibility proxy installation) On the Proxy KeyStore Configuration page, choose an import option, and then click Next:
- Import the KeyStore file now:
Ensure that Import KeyStore file now is selected.
Select the KeyStore type, JKS or PKCS12.
Enter the KeyStore password, if one exists.
The KeyStore password cannot contain the following characters: | ^ ; " < > ,
Enter the full path or browse to the location of the KeyStore file.
- Import the KeyStore post-installation or change the protocol to work with HTTP.
Click Next.(For App Visibility proxy or collector installation) If you are installing the App Visibility proxy, the collector, or both on a computer that does not have the App Visibility portal installation, enter the App Visibility portal connection information, click Test Connection to check communication with the portal, and then click Next.
Click here to expand.
Option | Description |
|---|
Portal Host or IP
| App Visibility portal host name or IP address |
Portal Port | Listening port of the portal Enter the same port number that you entered in portal configuration steps. The default value is 8100. |
(For collector or proxy installation) On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility Manager components, and then click Next.
Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing.
The App Visibility Manager components use this address to contact the computer on which you are installing.
(For portal or collector installation) Enter the following values in the Database Configuration page and then click Next.
Ensure that the port number is available.
Option | Description |
|---|
| Database Port | Listening port of the App Visibility portal database The new database is created under the installationDirectory\ADOP_DB directory. The default port is 8800. |
Data Retention Time (days) | Number of days before which the historical data on the App Visibility collector database is overwritten The overwrite function is automatically launched when the system reaches the specified retention time. The default time is 35 days. |
Maximum Data Storage (GB) | Maximum disk space allowed for data storage When the database reaches the maximum size, historical data will be overwritten regardless of the value defined in the database retention time parameter. Note: The wizard validates the space available on the installation directory and displays a validation error if there is insufficient space. For information about sizing considerations for components installed on the server, see Sizing App Visibility and Synthetic TEA Agent components. The default size is 100 GB. |
Verify that the information on the Installation Preview page reflects your installation correctly and click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- (Optional) If the operating system's host name is incorrect or you want the App Visibility Manager components to use an IP address to communicate with other components, override the default host name configuration. The following links provide instructions:
Verify that the App Visibility server installation is successful.
Change the App Visibility database default password.
If you did not import the KeyStore file during installation, import the KeyStore post-installation.
Configure network settings.
Install the App Visibility agent for Java.
Install the App Visibility agent for .NET.
Install the BMC Synthetic Transaction Execution Adapter (TEA) Agent
Add the App Visibility portal to the TrueSight Console.
Importing a KeyStore file or replacing the certificate
App Visibility installation process overview
BMC TrueSight Operations Management architecture
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Alexandre Boyer
Sara Kamen