Page tree

The integration of BMC Change Management, a component of the BMC Remedy ITSM Suite, with BMC TrueSight Operations Management enables you to create an automated blackout policy in Operations Management. When Operations Management receives a change or a task request, the CI associated with it goes into a blackout state.

The integration ensures that false events are automatically blocked and you receive a notification of any changes made. Operations Management does not send events for a CI or a service if the CI or service is unavailable due to a known issue.


Integrating BMC Change Management with BMC TrueSight Operations Management has the following benefits:  

  • Enables BMC TrueSight Operations Management to receive notifications of change requests configured on specific CIs from BMC Change Management.  
  • Enables the TrueSight console to display the attributes of the change requests that are configured in BMC Change Management. You can view these attributes in the Event Details page. For more information, see Viewing event details
  • Creates an automated blackout policy in the cell for the CI that you configure for maintenance in BMC Change Management. For more information, see Creating a blackout policy.

Supported software versions

The following table lists the supported software versions for the integration:

Software componentVersion
BMC TrueSight Presentation Server10.1

Infrastructure Management CMDB Extensions


BMC Change Management

8.1, 8.1 SP1, 8.1 SP2, 9.0, 9.0 SP1


7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 9.0, 9.0 SP1

BMC Remedy AR System

7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 9.0, 9.0 SP1

Enabling the integration

After installing the BMC TrueSight Presentation Server, perform the following steps from the TrueSight console:

  1. From the Administration branch, select Integrations.
  2. Under Change Management Integration, click the action menu and select Edit.

  3. Enter the CMDB and UDDI details.
  4. To use the HTTPS protocol for the integration, perform the following steps:
    1. Import the BMC Change Management HTTPS certificate to <Presentation Server installation directory>\truesightpserver\modules\jre\lib\security\cacert
      For example, from the <Presentation Server installation directory>\truesightpserver\module\jre\bin folder, execute the command:
      keytool -import -alias <certificateNameAlias> -file <certificateFileName> -keystore <Presentation Server installation directory>\truesightpserver\modules\jre\lib\security\cacert
    2. Restart the TrueSight Presentation Server.
  5. Select Activate Integration and click Save.
  6. In BMC Change Management, update the password for the csm_user user account to match the password in BMC Operations Management.

Only the default user account (csm_user) will work for the BMC Change Management integration with BMC Operations Management.

Each time you update the password for the csm_user user account, you need to update the password in BMC Change Management as well. See Changing the password for the csm_user user account.

Changing the password for the csm_user user account

You need to ensure the password for the csm_user user account is the same in both Operations Management and Change Management.

To change the password, perform the following steps:

Operations Management:

  1. Go to Administration > User Accounts in the TrueSight console.
  2. Select Manage via Atrium SSO.

  3. Change the password through the BMC Atrium SSO console.

Change Management:

  1.  Go to Application Administration Console > Custom Configuration > Change Management > Advanced Options > Change CI Event Notification to BPPMBPPM Subscription.
  2. Change the password in the Password field.
  3. Click Test Connection to ensure connectivity between Change Management and Operations Management.
  4. Click Save.

Considerations for upgrade customers

  • If you are an existing BMC ProactiveNet customer upgrading to BMC Operations Management, you need to manually delete the registered BMC ProactiveNet instance from BMC Change Management in the CAI:AdapterEventConfiguration form.

    Delete the entry in which the Adapter Instance Name field contains BPPM:<hostname:port> and not the entry in which the Adapter Instance Name field contains Infrastructure-Change.

  • After upgrading the BMC TrueSight Infrastructure Management server, details of the existing integration with BMC Change Management are not automatically populated in the Integrations page of the TrueSight console. See Enabling the integration.
  • During migration and post migration, any pending change events will not be consumed by the Presentation Server.
    These changes need to be redone by BMC Change Management in order to have it in the Presentation Server.

Related topics