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BMC TrueSight Operations Management 11.3 ... Upgrading Applying feature packs or fix packs

Applying feature packs or fix packs on the Presentation Server in the high-availability mode silently

Where you are in the Applying feature packs or fix packs process

StepTask
1Prepare to apply the feature pack or fix pack
2Apply the feature pack or fix pack on the TrueSight Presentation Server (You are here)
3Apply the feature pack or fix pack on Infrastructure Management
4Apply the feature pack or fix pack on App Visibility Manager
5Apply the feature pack or fix pack on IT Data Analytics

11.3.03 instructions

To apply feature packs or fix packs on the Presentation server silently

Note

If you are operating in the high availability mode, before applying feature packs or fix packs, ensure that the primary Presentation Server is active. Run the tssh ha status to check the high-availability deployment status and verify whether the primary server is up and running.

  1. On the secondary Presentation Server, run the following command from the InstalledDirectory\truesightpserver\bin folder.  
    (Windows) tssh server stop
    (Linux) ./tssh server stop  

    Note

    On Linux, run the command as the non-root user that initially installed the Presentation Server.

  2. On the primary Presentation Server, perform the following steps:
    1. On a command line, navigate to the Disk1 folder in the installation file structure.

    2. From the command prompt, run one of the following commands as appropriate:

      Command
      To run the upgrade with the default ProductRegistry.xml path
      • (Windows) install.cmd -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-servicepack-options-windows.txt"
      • (Linux - as a non-root user)./install.sh -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-servicepack-options-linux.txt"

      (applicable to Linux platform only) To run the upgrade with a user-specified ProductRegistry.xml path

      Running the following command is important only if in a previous version, you moved the ProductRegistry.xml file from the default location (/opt/bmc/) to a custom location. Thus, while applying the fix pack, you need to provide the new path of the ProductRegistry.xml file (as described in the following command syntax).

      ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=<ProductRegistryFilePath> -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-servicepack-options-linux.txt"

      Notes:

      • On Linux, ensure the following:

        • Run the commands as the non-root user that initially installed the Presentation Server.

        • Start a new session as a non-root user to run the upgrade. Do not use the su command to start a non-root session.

      • In the preceding commands, <ProductRegistryFilePath> refers to the full path to the ProductRegistry.xml file.

        Example: ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=/data1/userA/ProductRegistry.xml -i silent -DOPTIONS_FILE="/tmp/Linux/Disk1/server-silent-servicepack-options-linux.txt"

    3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_servicepack_log.txt
      • (Linux) /tmp/truesightpserver_servicepack_log.txt

  3. Verify that the primary server is the active node by running the tssh ha status command.

    Important!

    Do not apply the feature pack or fix pack on the secondary server until the primary server is the active node.


  4. On the secondary Presentation Server, perform the following steps:
    1. On a command line, navigate to the Disk1 folder in the installation file structure.

    2. From the command prompt, run one of the following commands as appropriate:

      Command
      To run the upgrade with the default ProductRegistry.xml path
      • (Windows) install.cmd -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-servicepack-options-windows.txt"
      • (Linux - as a non-root user)./install.sh -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-servicepack-options-linux.txt"

      (applicable to Linux platform only) To run the upgrade with a user-specified ProductRegistry.xml path

      Running the following command is important only if in a previous version, you moved the ProductRegistry.xml file from the default location (/opt/bmc/) to a custom location. Thus, while applying the fix pack, you need to provide the new path of the ProductRegistry.xml file (as described in the following command syntax).

      ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=<ProductRegistryFilePath> -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-servicepack-options-linux.txt"

      Notes:

      • On Linux, ensure the following:

        • Run the commands as the non-root user that initially installed the Presentation Server.

        • Start a new session as a non-root user to run the upgrade. Do not use the su command to start a non-root session.

      • In the preceding commands, <ProductRegistryFilePath> refers to the full path to the ProductRegistry.xml file.

        Example: ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=/data1/userA/ProductRegistry.xml -i silent -DOPTIONS_FILE="/tmp/Linux/Disk1/server-silent-servicepack-options-linux.txt"

    3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_servicepack_log.txt
      • (Linux) /tmp/truesightpserver_servicepack_log.txt

    Best practice

    Before you access the TrueSight console, BMC recommends that you clear the browser cache.

To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_servicepack_log.txt which is located in the (Windows) %temp% directory or (Linux) /tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.

  2. Navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and run the following command:

    (Windows) tssh server status

    (Linux) ./tssh server status

    1. The current installed version is displayed in the header that is similar to the following example:
      BMC TrueSight Presentation Server - Command Line Interface 2019 version 11.3.03
    2. A list of Presentation Server processes is displayed that is similar to the following sample:
      Process status
      ================================
      Core Server     Running (13176)
      Index Server    Running (11028)
      Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

11.3.02 instructions

To apply feature packs or fix packs on the Presentation server silently

Note

If you are operating in the high availability mode, before applying feature packs or fix packs, ensure that the primary Presentation Server is active. Run the tssh ha status to check the high-availability deployment status and verify whether the primary server is up and running.

  1. On the secondary Presentation Server, run the following command from the InstalledDirectory\truesightpserver\bin folder.  
    (Windows) tssh server stop
    (Linux) ./tssh server stop  

    Note

    On Linux, run the command as the non-root user that initially installed the Presentation Server.

  2. On the primary Presentation Server, perform the following steps:
    1. On a command line, navigate to the Disk1 folder in the installation file structure.

    2. From the command prompt, run one of the following commands as appropriate:

      Command
      To run the upgrade with the default ProductRegistry.xml path
      • (Windows) install.cmd -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-fixpack-options-windows.txt"
      • (Linux - as a non-root user)./install.sh -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-fixpack-options-linux.txt"

      (applicable to Linux platform only) To run the upgrade with a user-specified ProductRegistry.xml path

      Running the following command is important only if in a previous version, you moved the ProductRegistry.xml file from the default location (/opt/bmc/) to a custom location. Thus, while applying the fix pack, you need to provide the new path of the ProductRegistry.xml file (as described in the following command syntax).

      ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=<ProductRegistryFilePath> -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-fixpack-options-linux.txt"

      Notes:

      • On Linux, ensure the following:

        • Run the commands as the non-root user that initially installed the Presentation Server.

        • Start a new session as a non-root user to run the upgrade. Do not use the su command to start a non-root session.

      • In the preceding commands, <ProductRegistryFilePath> refers to the full path to the ProductRegistry.xml file.

        Example: ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=/data1/userA/ProductRegistry.xml -i silent -DOPTIONS_FILE="/tmp/Linux/Disk1/server-silent-fixpack-options-linux.txt"

    3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_fixpack_log.txt
      • (Linux) /tmp/truesightpserver_fixpack_log.txt

  3. Verify that the primary server is the active node by running the tssh ha status command.

    Important!

    Do not apply the feature pack or fix pack on the secondary server until the primary server is the active node.

  4. On the secondary Presentation Server, perform the following steps:
    1. On a command line, navigate to the Disk1 folder in the installation file structure.

    2. From the command prompt, run one of the following commands as appropriate:

      Command
      To run the upgrade with the default ProductRegistry.xml path
      • (Windows) install.cmd -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-fixpack-options-windows.txt"
      • (Linux - as a non-root user)./install.sh -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-fixpack-options-linux.txt"

      (applicable to Linux platform only) To run the upgrade with a user-specified ProductRegistry.xml path

      Running the following command is important only if in a previous version, you moved the ProductRegistry.xml file from the default location (/opt/bmc/) to a custom location. Thus, while applying the fix pack, you need to provide the new path of the ProductRegistry.xml file (as described in the following command syntax).

      ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=<ProductRegistryFilePath> -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-fixpack-options-linux.txt"

      Notes:

      • On Linux, ensure the following:

        • Run the commands as the non-root user that initially installed the Presentation Server.

        • Start a new session as a non-root user to run the upgrade. Do not use the su command to start a non-root session.

      • In the preceding commands, <ProductRegistryFilePath> refers to the full path to the ProductRegistry.xml file.

        Example: ./install.sh -J PRODUCT_CONFIGURATION_FILE_PATH=/data1/userA/ProductRegistry.xml -i silent -DOPTIONS_FILE="/tmp/Linux/Disk1/server-silent-fixpack-options-linux.txt"

    3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_fixpack_log.txt
      • (Linux) /tmp/truesightpserver_fixpack_log.txt

    Best practice

    Before you access the TrueSight console, BMC recommends that you clear the browser cache.

To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_fixpack_log.txt which is located in the (Windows) %temp% directory or (Linux) /tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.

  2. Navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and run the following command:

    (Windows) tssh server status

    (Linux) ./tssh server status

    1. The current installed version is displayed in the header that is similar to the following example:
      BMC TrueSight Presentation Server - Command Line Interface 2019 version 11.3.02
    2. A list of Presentation Server processes is displayed that is similar to the following sample:
      Process status
      ================================
      Core Server     Running (13176)
      Index Server    Running (11028)
      Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

Now that you have successfully installed the feature pack or fix pack on the Presentation Server, install it on the other TrueSight Operations Management components. For instructions, see Applying feature packs or fix packs.

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Last modified by Sanjay Prahlad on Dec 18, 2019
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Applying feature packs or fix packs on the Presentation Server in the high-availability mode using the wizard
Preparing to apply feature packs or fix packs on Infrastructure Management
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