Note
If you are operating in the high availability mode, before applying feature packs or fix packs, ensure that the primary Presentation Server is active. Run the tssh ha status to check the high-availability deployment status and verify whether the primary server is up and running.
On the secondary Presentation Server, run the following command from the InstalledDirectory\truesightpserver\bin folder.
(Windows) tssh server stop
(Linux) ./tssh server stop
Note
On Linux, run the command as the non-root user that initially installed the Presentation Server.
- On the primary Presentation Server, perform the following steps:
- On a command line, navigate to the Disk1 folder in the installation file structure.
From the command prompt, run one of the following commands as appropriate:
- Review the Presentation Server installation log files located in the following directories:
- (Windows) \Temp\truesightpserver_servicepack_log.txt
- (Linux) /tmp/truesightpserver_servicepack_log.txt
Verify that the primary server is the active node by running the tssh ha status command.
Important!
Do not apply the feature pack or fix pack on the secondary server until the primary server is the active node.
On the secondary Presentation Server, perform the following steps:
- On a command line, navigate to the Disk1 folder in the installation file structure.
From the command prompt, run one of the following commands as appropriate:
- Review the Presentation Server installation log files located in the following directories:
- (Windows) \Temp\truesightpserver_servicepack_log.txt
- (Linux) /tmp/truesightpserver_servicepack_log.txt
Best practice
Before you access the TrueSight console, BMC recommends that you clear the browser cache.
- Access the truesightpserver_servicepack_log.txt which is located in the (Windows) %temp% directory or (Linux) /tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.
Navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and run the following command:
(Windows) tssh server status
(Linux) ./tssh server status
- The current installed version is displayed in the header that is similar to the following example:
BMC TrueSight Presentation Server - Command Line Interface 2019 version 11.3.03 - A list of Presentation Server processes is displayed that is similar to the following sample:
Process status
================================
Core Server Running (13176)
Index Server Running (11028)
Database Server Running (6052)
If errors occur, restart the Presentation Server by running the following command:
(Windows) tssh server start
(Linux) ./tssh server start
If error conditions persist, contact BMC Customer Support for assistance.