Standard Master users and Standard Administrators can perform different tasks related to configuration of system forms and modules:
Note
Adding new options, deleting or modifying forms and modules requires development background and understanding of BMC Remedy Action Request System Server backend forms.
This topic includes the following sections:
Click Modify.
Click Save & Close.
Navigate to Status Transitions tab.
Complete Current Status and Next Status fields as desired.
Click Save & Close.
Click Modify.
To add a new status value, click New under Status Values, complete the fields, and click Save & Close.
To add a status transition, click New under Status Transitions, complete the fields, and click Save & Close.
Click Yes.
Click Save & Close.