This documentation supports the 20.02 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

List of providers

Ensure that HRCM user details pluggable provider and User Details Pluggable Provider are not simultaneously enabled. If you have installed BMC Helix Digital Workplace with only BMC HR Case Management, enable the HRCM user details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.

This topic provides information about the providers that are available for integration with BMC Digital Workplace.

To modify the provider settings, see Making configuration changes to integrated applications.

Video demonstration

The following video (3:14) explores providers available within BMC Digital Workplace, how to enable providers, and how to see a list of all active and inactive providers.

Note

The video shows an older version of BMC Digital Workplace. (The previous product name was MyIT.) Although there might be minor changes in the user interface, the overall functionality remains the same.



 https://youtu.be/l3qXxFLmQIs


Providers in BMC Digital Workplace

The following table lists the providers available in BMC Digital Workplace:

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Provider's nameIntegration withFunctionality providedNotes
CLM cloud services pluggable providerBMC Cloud Lifecycle ManagementAccess to BMC Cloud Lifecycle Management data and operations.

To configure, enter the following information:

  • clm.rest.uri—The URL to the BMC Cloud Lifecycle Management server.
  • super_user.key—The superuser password to access BMC Cloud Lifecycle Management.
  • clm.catalog.search.disabled—Select this check box if you want to disable searches in the BMC Cloud Lifecycle Management catalog.
Exchange pluggable providerMicrosoft Exchange serverAllows assets and rooms to be reserved. Displays the availability status on the profile page of the end user console.

To configure, enter the following information:

  • Login—Use any Exchange user who has access to viewing other user and room schedules and who can schedule rooms.
  • Password
  • URL—Use the URL to access the Microsoft Exchange web service, which uses the format of https://mail/ .domain.extension/EWS/Exchange.asmx.
HRCM knowledge pluggable providerBMC Remedy HR Case Management

Uploads HR knowledge articles to BMC Digital Workplace from the BMC Remedy HR Case Management application.

To configure, enter the following information:

  • AR hostname—Specify an AR hostname here.
  • AR port—Specify an AR server port here.
  • AR password.
  • Collect performance statistics—Select this check box if you want to gather performance data.
HRCM service catalog pluggable providerBMC Remedy HR Case ManagementCreates cases using the HR solutions from BMC Remedy HR Case Management.

For eForms to work in BMC Digital Workplace, you must specify the BMC HR Case Management midtier URL in the Midtier URL field, update the settings, and reload the providers.

To configure, enter the following information:

  • AR hostname—Specify an AR hostname here.
  • AR port—Specify an AR server port here.
  • Midtier URL—Specify a Mid-tier base URL here.
  • AR password.
  • useExternalIcon—This flag works only for SRDs that do not have icons specified in BMC Helix Digital Workplace. If the flag is set to true, the icons for SRDs are taken from BMC Service Request Management. If the flag is set to false, the default icons are used.
  • Collect performance statistics—Select this check box if you want to gather performance data.
HRCM user details pluggable providerBMC Remedy HR Case ManagementSynchronizes user information from BMC Remedy HR Case Management to MyIT.

Important: Enable this provider only if the BMC Helix Digital Workplace server is not integrated with BMC Remedy ITSM.

To configure, enter the following information:

  • AR hostname—Specify an AR hostname here.
  • Check password expiration—Select this check box if you want to verify the validity of your password.
  • AR port—Specify an AR server port here.
  • AR password.
  • Collect performance statistics—Select this check box if you want to gather performance data.
LDAP pluggable providerLDAPLDAP authentication. Activates the broadcasts and notifications with uploaded groups of the users.If you enable the LDAP provider, make sure that the Group provider is disabled.
Group pluggable providerBMC Remedy AR serverActivates the broadcasts and notifications with uploaded Remedy AR groups of the users.If you enable the Group provider, make sure that the LDAP provider is disabled.
RKM pluggable providerBMC Knowledge ManagementSearches for knowledge articles in the BMC Knowledge Management database.

To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider. To configure, enter the following information:

  • Port—Enter the port value.
  • Application password.
  • Hostname.
  • RKM templates—To use a custom template along with the predefined templates, add the template (for example, RKM:CustomTemplate templateto the RKM templates setting.
  • rkm.searchResultOption—This setting affects the Similar articles section displayed to the right of the knowledge article. For similar articles, the search term is the original article title. The following options are available:
    • words—The preview excerpt shows the words surrounding the search term (words in the original article title).
      This option is equivalent to the Words Around Hits option in BMC Knowledge Management.
    • excerpt—The preview excerpt is from the start of the article.
      This option is equivalent to the Excerpt option in BMC Knowledge Management.
    For more information about the search result options, see https://communities.bmc.com/docs/DOC-32647 in BMC Communities.
  • use.must.have.search.term—This flag is set to false by default.

When the flag is set to false, the search returns knowledge articles that include at least one of matched search keywords.

When the flag is set to true, the search returns knowledge articles that have all search keywords in their metadata.

  • rkm.search.force.leading.trailing.wildcardsThis property is set to false by default. If the flag is set to true, end users can run searches without using wildcards.
  • rkm.use.locale—This property is set to false by default. If the flag is set to true, locale-based search of the knowledge articles is enabled.

If you enable rkm.use.locale, a user with the locale supported by RKM sees only knowledge articles in this locale and those without a locale. To see the list of default locales that RKM supports, see Supported languages and locales .

Apart from the locales that are available in RKM by default, you can also add custom locales. To add custom locales, in the RKM console, open the RKM:LanguageLocalization form and use the following language codes:

Note

RKM locales are mapped to BMC Digital Workplace locales. It is important that the name of the locale in RKM matches the name of this locale in BMC Digital Workplace.


 Click here to view the list of custom locales...
BMC Digital WorkplaceLocale ID
Arabicar ('ar-eg' mapped here)
Catalanca
Chinese Traditional

zh-tw ('zh-hk', 'zh-mo' mapped here)

Danishda
Dutchnl
Finnishfi
Greekel
Norwegianno ('nb', 'nn' - mapped here)
Polishpl
Romanianro
Swedishsv
Thaith
Turkishtr
Welshcy

To add custom locales in the RKM console, see How to add languages in the Knowledge Management console .

System management pluggable providerNone

Maintenance of the BMC Digital Workplace server.

Not applicable.
SRM pluggable providerBMC Service Request ManagementCreates incidents by using the service request definitions (SRDs) from BMC Service Request Management.

Most of the provider settings are predefined.

You can update the following settings as needed:

  • Midtier URL—This field refers to BMC Remedy Mid Tier for BMC Service Request Management.
  • skip.fulfillment—If some of your service requests do not use fulfillment, leave this value as true. If the value is set to false, BMC Digital Workplace requires fulfillment to be set by all service requests from BMC Service Request Management.
  • useExternalIcon—This flag works only for SRDs that do not have icons specified in BMC Digital Workplace. If the flag is set to true, the icons for SRDs are taken from BMC Service Request Management. If the flag is set to false, the default icons are used.
  • Open AIF in new window—If this flag is set to true, service requests of the type AIF open in a new window or tab. If the flag is set to false, these requests open in an iFrame.
  • show.additional.crq.details—This flag is set to false by default. If the flag is set to true, the Notes and Summary fields are added to the change request approval details.
    The change request approval title duplicates the Summary field.

Search settings:

  • use.and.search.logic—This flag is set to false by default.
    When the flag is set to false, the search returns services that include at least one of the matched search keywords. When the flag is set to true, the search returns services that have all search keywords in their metadata.
  • search.by.answer.enabled—When this flag is set to true, end users can search for their service requests by submitted answers.
  • max.search.weight—Allows SRD results to be on top of all the results returned by search. This parameter is set to 100 by default.
  • use.fts.weight—Defines the sequence of SRD results appearance. This flag is set to false by default. When the flag is set to false, the search returns SRDs that are requested more frequently compared to other SRDs. When the flag is set to true, the search returns SRDs, the titles of which better correspond with the search query.
  • search.only.active.approvals—If this flag is set to true, only active approvals are searched. If this flag is set to false, both active and inactive approvals are searched.
  • search.approvals.created.since.months—Specify the integer value to indicate the number of months. For example, if the value 3 is set and today is 4/19/2020, the active and inactive approvals created on/after 1/19/2020 are searched.

Settings for service requests with the On Behalf Of feature:

    • obo.enabled.for.all—If this flag is set to false, the rules set in BMC Service Request Management for On Behalf Of requests are used. In addition, BMC Digital Workplace users can search for the Requested for user by first or last name, but not full name.

      If the flag is set to true, any employee can create a request on behalf of any other employee. Because a different search is performed for the Requested for user, end users can search by full name in addition to first name, last name, or email address. If your organization has over 50,000 employees, setting this flag to true can improve BMC Digital Workplace performance.
    • obo.search.transformSearchTermCase—Defines if search is case sensitive in the Request as Someone else dialog box. Enter one of the following values:
      • Upper lower—The search is case sensitive.
      • None—The search is case insensitive.
    • obo.search.prefixWildcard—Defines whether end users can search by a partial phrase match in the Request as Someone else dialog box.

      If the setting is enabled, the search returns all keywords that contain the search term. For example, a search with "ary" as a search term returns all results with "ary" at any position of a search keyword (Mary, Laryl, Aryin).

      If the setting is disabled, only results with the searched symbols at the beginning of the search term are returned (Aryin).
User Details Pluggable providerBMC Remedy IT Service Management

Synchronizes user information from the BMC Remedy IT Service Management to BMC Digital Workplace.

Important: If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HRCM user details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.

You can configure the User Details Pluggable provider in User Details Pluggable Provider Settings:

  • Select the Check password expiration check box if you want to verify the validity of your password.


Note

Ensure that HRCM user details pluggable provider and User Details Pluggable Provider are not simultaneously enabled. If you have installed BMC Helix Digital Workplace with only BMC HR Case Management, enable the HRCM user details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.

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