This documentation supports the 20.02 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

Administering

As an administrator, you enable and maintain BMC Digital Workplace services for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.

The following table describes the administrative activities that you can perform:

ActionReference
Create user accounts, grant access, and assign administrator permissions.Setting up user accounts and granting access to BMC Digital Workplace
Enable users to access the application via different devices.Deploying clients
Restrict user access to a company's configurations.Configuring subtenants
Customize the application UI that best suits your needs.Configuring the user interface for BMC Digital Workplace
Understand the connection details of the application.Sample connection properties file
Manage what your users can and cannot do, manage your user data, and rectify any inappropriate activities.Managing end user features
Implement an efficient approval process for your Catalog services.Setting up approvals
Enable users to interact with the application in their preferred languages.Setting up a localized environment
Notify users about important updates such as worldwide events, status of a service, and so on.Managing broadcasts and notifications for end users
View the number of users who log in to the application, view their activities, and collect and analyze the usage data.Tracking activity
Configure the search results based on the source and conversational language.Configuring search results
Categorize HR and IT services for better findability and ease of use.Creating separate top-level categories for HR and IT requests
Change the initial installation settings and configure the server again.Reconfiguring the BMC Digital Workplace server
Update the valid attachment size and type.Updating the attachment settings for service requests
Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).Addressing data privacy requests

As an administrator, you enable and maintain BMC Digital Workplace (and BMC Digital Workplace and BMC Digital Workplace Catalog, the SAAS versions) for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.

The following table describes the administrative activities that you can perform:

ActionReference
Create user accounts, assign roles to users, and provide user access to subcatalogs.Setting up user accounts and granting access to BMC Digital Workplace Catalog
Provide rich profiles and categories for Catalog items, bundles, and promotional banners to users.Enabling and configuring the enhanced catalog for BMC Digital Workplace
Decide the features that your users can leverage and the actions that they can perform on their service requests.Setting up enhanced end user features
Enable users to search for the enhanced Catalog items by entering multiple words.Configuring search for enhanced catalog items in BMC Digital Workplace
Get insights into the frequently requested services, service costs, trending services, and so on.Reports and analysis of the enhanced service catalog
Enable users to stay up-to-date about their request status, any local or worldwide service issue, and so on.Status updates and notifications from BMC Digital Workplace
Understand how you can provide your services to multiple customers and manage them efficiently.Managing customers
Enable a credit-based pricing system for your customers and also set up a credit balance for each customer.Setting up and managing a credit-based payment system
Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).Addressing data privacy requests

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